# Service bulletin B621015

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10147831
- Published by NHTSA: 2018\-11\-13
- Manufacturer's number: B621015
- Manufacturer's date: 2015\-11\-01
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## NHTSA's summary

"Instrument Cluster display inoperative FC B7F689. The Instrument Cluster \(Kombi\) is intermittently inoperative with fault code B7F689 ""display backlighting and graphics PCB switched off"" stored. Kombi software."

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10147831-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10147831-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Instrument cluster

## Vehicles listed

- 2011 to 2016 BMW 528I
- 2014 to 2016 BMW 535D
- 2011 to 2016 BMW 535I
- 2010 to 2012 BMW 535I GRAN TURISMO
- 2011 BMW 535I US
- 2011 to 2016 BMW 550I
- 2010 to 2012 BMW 550I GRAN TURISMO
- 2012 to 2016 BMW 640I
- 2012 to 2016 BMW 650I
- 2012 to 2015 BMW 740I
- 2011 BMW 740I US
- 2015 BMW 740LD
- 2011 to 2015 BMW 740LI
- 2009 to 2015 BMW 750I
- 2009 to 2015 BMW 750LI
- 2010 to 2012 BMW 760LI
- 2014 to 2015 BMW 760LI
- 2012 BMW ACTIVE HYBRID 3
- 2015 BMW ACTIVE HYBRID 3
- 2012 to 2013 BMW ACTIVE HYBRID 5
- 2012 to 2013 BMW ACTIVE HYBRID 7
- 2014 to 2015 BMW ACTIVE HYBRID 7
- 2011 BMW ACTIVEHYBRID 7
- 2013 to 2016 BMW M5
- 2013 to 2016 BMW M6
- 2011 to 2016 BMW X3
- 2015 to 2016 BMW X4
- 2014 to 2016 BMW X5
- 2015 to 2016 BMW X6

## Recalls for the same vehicles and component

- [13V570000](/recalls/nhtsa/13V570000.md), 2013-11-15: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS

## Other bulletins for the same vehicles and component

- [B620515](/bulletins/10151415.md), 2018-12-10, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. "Instrument Cluster: CBS ""Running\-in Check"" is Displayed. After replacing and / or programming the instrument cluster with ISTA/P 3.55.0 or higher \(integration Level F020\-15\-03\-501 or higher\), the CBS \(Condition Based Service\) displays ""running\-in check"" or ""1200 mile service is due"". The parameters of the CBS scopes for oil service, brake fluid, etc, can also be implausible or invalid. CAUSE Error in the CBS mapping data in the FEM \(Front Electronics Module\) and corrupt data in the instrument cluster during programming."
- [B620616](/bulletins/10151269.md), 2018-12-10, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Instrument Cluster Resets during Active Navigation. The instrument cluster \(MID KOMBI\) fails sporadically \(all gauges falling briefly to zero, flashing of all indicator lights\) and resets. Reset occurs during active route guidance and predictably when passing certain geographical positions. Software error in navigation head unit
- [B612115](/bulletins/10151187.md), 2018-12-10, Service bulletin: ELECTRICAL SYSTEM:WIRING; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. The Instrument Cluster Displays Various Check Control Messages. The instrument cluster displays various check control messages. Signal invalid. The wiring harness below the micro filter housing \(right front area of the bulkhead\) is damaged from washer fluid leaking into the harness.
- [B620116](/bulletins/10151016.md), 2018-12-10, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. "Vehicles which have had the Instrument Cluster \(KOMBI\) replaced may display incorrect CBS \(Condition Based Service\) data after programming. AFFECTED VEHICLES Vehicles which require this Service Action to be completed will show it as ""Open"" when checked either in the ""Service Menu"" of DCSnet \(Dealer Communication System\) or with the Key Reader. Incorrect SW calibration loaded after KOMBI replacement."
- [B612115](/bulletins/10150895.md), 2018-12-10, Service bulletin: VISIBILITY:WINDSHIELD WIPER/WASHER; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:WIRING. THE INSTRUMENT CLUSTER DISPLAYS VARIOUS CHECK CONTROL MESSAGES. The instrument cluster displays various check control messages. THE INSTRUMENT CLUSTER DISPLAYS VARIOUS CHECK CONTROL MESSAGES. The instrument cluster displays various check control messages. This includes messages for the PDC \(Park Distance Control\), DSC \(Dynamic Stability Control\) and windshield washer system. There can be many different fault codes stored in the vehicle. The wiring harness below the micro filter housing \(right front area of the bulkhead\) is damaged from washer fluid leaking into the harness.
- [620613](/bulletins/10150076.md), 2018-12-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Condition Based Service Due Date Is Reset to 01/2000. The Condition Based Service \(CBS\) due date is reset to 01/2000 and cannot be updated for: \* Oil Service \* Check Vehicle Note: No fault code is stored Software error in the Instrument Cluster
- [620313](/bulletins/10149308.md), 2018-11-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Basic Instrument Cluster: Display Is Intermittently Inoperative. The display in the basic instrument cluster is intermittently inoperative. The following fault codes are stored in the instrument cluster: \* B7F6B4 "Instrument cluster: Error in the display unit when switching off \(NO SIGNAL\)" and/or \* B7F6AA "Display switch\-off error when starting up" Software error in the instrument cluster
- [B621215](/bulletins/10147884.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Instrument Cluster Outside Temperature Display Implausible. INFORMATION This service information bulletin provides technical, diagnostic and/or repair\-related information. Eligible and Covered Work/Repairs To submit a claim for the repair of a verified defect in materials or workmanship, please following the established and applicable warranty policy and procedures together with the using corresponding defect code and labor operations provided in the KSD2.
- [B620715](/bulletins/10147779.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Instrument Cluster display is partially blank. The Instrument Cluster \(Kombi\) lower display may be intermittently blank. The Board Computer, Ambient Temperature and Check Control Messages will not display. Instrument Cluster software error.
- [B620415](/bulletins/10147723.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. Service Action: Programming Control Units. Sporadically the vehicle cannot be started, due to a discharged battery caused by a software glitch in the instrument cluster.

JSON: [/v1/bulletins/10147831](/v1/bulletins/10147831)

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