Service bulletin B010703

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

"BMW ""Enhanced"" Dealer Self-Authorized (DSA) Goodwill Program. INFORMATION The ""Enhanced"" program applies to repair orders/claims with dates on or after July 1, 2015. With the Enhanced"" Dealer Self-Authorized (DSA) Goodwill Program: The top level (Tier 1) has expanded benefits available for qualifying centers And for Tier 1 and Tier 2 dealers: The mileage limit was increased to 110,000 from 96,000 The Dealer Self-Authorized Goodwill Program (DSA) provides your center with a tool to build and maintain customer confidence with the BMW brand during difficult situations. The objective is to exceed your customers' expectations, increase their satisfaction, and maintain product loyalty, leading to repeat sales. This program does not replace the existing Regional Field Authorization (FAS) Goodwill process. Instead, it offers you an opportunity to make a customer goodwill decision ""on-the-spot"" without the need to obtain prior approval from BMW NA. This gives your center a greater opportunity to deliver on the program's objective."

The document

• NHTSA's copy of the document (PDF)
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The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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