# Service bulletin B121415

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10147128
- Published by NHTSA: 2018\-11\-05
- Manufacturer's number: B121415
- Manufacturer's date: 2015\-05\-01
- NHTSA component: ENGINE; ELECTRICAL SYSTEM

## NHTSA's summary

"DME Fault Code CD9711 Stored After Programming. After programming the vehicle with ISTA/P 3.55.0 \(I\-Level F010\-15\-03\-501 and F001\-15\-03\-501\): ? The check engine light \(CEL\) is illuminated, and ? DME fault code ""CD9711 \- FlexRay, message \(control diagnostics OBD vehicle dynamics, 247.0.2\): missing"" is stored and cannot be cleared. CAUSE DME software"

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10147128-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10147128-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Engine

## Vehicles listed

- 2012 to 2013 BMW ACTIVE HYBRID 5
- 2013 BMW ACTIVE HYBRID 7
- 2014 BMW ACTIVE HYBRID 7

## Other bulletins for the same vehicles and component

- [B611305](/bulletins/10249027.md), 2024-02-01, Service bulletin: ELECTRICAL SYSTEM. The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle “discharged battery” complaints.
- [B651523](/bulletins/10238090.md), 2023-06-26, Service bulletin: ELECTRICAL SYSTEM. After programming the head unit \(HU\-H2\), activating the FSC \(German word Freischaltcode\) Enabling Codes repeatedly fails.
- [SIB011918](/bulletins/10215746.md), 2022-07-18, Service bulletin: EQUIPMENT; ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR. Component specific limited warranty extension. For the eligible vehicles, BMW of North America, LLC \(BMW NA\) is extending the limited warranty for the vehicle Nitrogen Oxide \(NOx\) Sensor\(s\) to: 10 years/120,000 miles as determined by the vehicle original in\-service date.
- [SIM010717](/bulletins/10215024.md), 2022-07-05, Service bulletin: ENGINE AND ENGINE COOLING. The engine?s intake charge\-air duct limited warranty extension to 10 years/120,000 miles applies to ?eligible USspecification
- [SIB651312](/bulletins/10214990.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM. The Headunit High \(HU\-H\), also called NBT, began replacing the Car Information Computer \(CIC\) on certain MY2013 vehicles with option 609 \(as of 7/2012 production\). This uses map North America NEXT. The Headunit High 2 \(HU\-H2\), also called NBT\-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 \(HU\-H4, also called MGU21\) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation \(HU\-B\) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO \(HU\-B2\) replaced Entry Media/Navigation as the low\-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
- [B111614](/bulletins/10211851.md), 2022-05-16, Service bulletin: ENGINE; ENGINE AND ENGINE COOLING. This bulletin outlines the procedure for checking the engine timing chains for wear, and should be completed in conjunction with SI B11 06 14, "N63 Customer Care Package." The N63CCP and N63 Engine Check the Timing Chain are NOT mandatory Technical Campaigns or Recalls. They should be completed only based on parts availability, workshop capacity, and the customer's schedule.
- [B012118](/bulletins/10200224.md), 2021-08-09, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM. While engine oil consumption may create a customer inconvenience, in the short term it should not cause any drivability problems that would prevent normal day\-to\-day operational use of the vehicle
- [B011321](/bulletins/10199287.md), 2021-07-19, Service bulletin: ENGINE AND ENGINE COOLING; FUEL SYSTEM, GASOLINE. CLASS ACTION SETTLEMENT: N54/N54T/N55 ELECTRIC ENGINE COOLANT PUMP . With the court's FINAL approval, BMW of North America, LLC \(BMW NA\) has entered a nationwide settlement with the plaintiffs in the following class action: Oliver, et al v. BMW NA, et al
- [B011321](/bulletins/10198894.md), 2021-07-06, Service bulletin: ENGINE AND ENGINE COOLING; FUEL SYSTEM, GASOLINE. CLASS ACTION SETTLEMENT: N54/N54T/N55 ELECTRIC ENGINE COOLANT PUMP . With the court's FINAL approval, BMW of North America, LLC \(BMW NA\) has entered a nationwide settlement with the plaintiffs in the following class action: Oliver, et al v. BMW NA, et al
- [B170318](/bulletins/10193494.md), 2021-05-17, Service bulletin: ELECTRICAL SYSTEM. Butt connector for repairing a plug connection. The ?top up coolant? message is displayed in the central display \(CC message ID 166\). When checking the cooling system there are no leaks found and the expansion tank is filled to the proper level.

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