# Service bulletin B010703

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10146876
- Published by NHTSA: 2018\-11\-05
- Manufacturer's number: B010703
- Manufacturer's date: 2016\-10\-01
- NHTSA component: EQUIPMENT

## NHTSA's summary

"BMW ""Enhanced"" Dealer Self\-Authorized \(DSA\) Goodwill Program. INFORMATION The ""Enhanced"" Dealer Self\-Authorized \(DSA\) Goodwill Program : Provides the top level \(Tier 1\) expanded benefits for qualifying centers And for Tier 1 and Tier 2 centers: The mileage limit was increased to 110,000 from 96,000 The Dealer Self\-Authorized Goodwill Program \(DSA\) provides your center with a tool to build and maintain customer confidence with the BMW brand during difficult situations. The objective is to exceed your customers' expectations, increase their satisfaction, and maintain product loyalty, leading to repeat sales. This program does not replace the existing Regional Field Authorization \(FAS\) Goodwill process. Instead, it offers you an opportunity to make a customer goodwill decision ""on\-the\-spot"" without the need to obtain prior approval from BMW NA. This gives your center a greater opportunity to deliver on the program's objective. DSA Goodwill Considerations When determining whether to offer goodwill assistance to your customer, the following factors are to be considered: Cost of the repair Condition of the vehicle Has the vehicle been properly maintained at a BMW center? Does the customer currently own multiple BMW vehicles or has he or she owned a BMW vehicle previously? Would, or did, the customer endure an unusual hardship? Would investing in your customer keep him or her in the BMW brand? What is the elapsed time and/or mileage since the applicable vehicle coverage expired? Customer assistance through ""DSA Goodwill"" is discretionary and not an obligation; the decision to provide assistance requires careful evaluation of the customer's situation and circumstance. Eligible Vehicles US\-specification BMW vehicles: Distributed in the United States \(including Puerto Rico\) by BMW of North America, LLC \(""BMW NA""\), or those Sold through the BMW NA ""European Delivery,"" or ""Military Sales"" programs, that are now Registered and currently being operated in the Unite

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10146876-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10146876-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- BMW K SERIES

JSON: [/v1/bulletins/10146876](/v1/bulletins/10146876)

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