Service bulletin 17386 02
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10143731 |
| Published by NHTSA | 2018-08-20 |
| Manufacturer's number | 17386 02 |
| Manufacturer's date | 2018-05-21 |
| NHTSA component | EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
NHTSA's summary
17386-02 - Customer Satisfaction. Certain vehicles need to be reprogrammed with an updated software package. Depending on the vehicle?s configuration, it may require two updates. The software updates will improve phone connectivity, display resolution, rear camera operation, and prevent instances of intermittent screen freezing. The updates will also remove certain video playback functionality and improve the ability to perform software updates to the radio. OnStar will update vehicles remotely through in-vehicle prompts from the radio display. However, some customers may decline the vehicle update or the update is attempted, but is not successful. In such cases, dealers will be required to reprogram the vehicle with the new software updates.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Driver assistance, Electrical system, Equipment and accessories, Backup camera, Software
| CHEVROLET BOLT EV | 2017 |
|---|
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| 17386 03 | 2018-08-20. Service bulletin. 17386-03 - Customer Satisfaction Program (revised service procedure). Certain vehicles need to be reprogrammed with an updated software package. Depending on the vehicle?s configuration, it may require two updates. The software updates will improve phone connectivity, display resolution, rear camera operation, and prevent instances of intermittent screen freezing. The updates will also remove certain video playback functionality and improve the ability to perform software updates to the radio. Update OnStar will update vehicles remotely through in-vehicle prompts from the radio display. However, some customers may decline the vehicle update or the update is attempted, but is not successful. In such cases, dealers will be required to reprogram the vehicle with the new software updates. |
| 17386 01 | 2018-08-20. Service bulletin. 17386-01 - Customer Satisfaction Program. Revised - A labor time adjustment has been made in the Claims Information Section for Labor Operation 9103746. Please discard all previous copies of bulletin 17386. Certain 2017 model year Chevrolet Bolt EV vehicles need to be reprogrammed with an updated software package. Depending on the vehicle?s configuration, it may require two updates. The software updates will improve phone connectivity, display resolution, rear camera operation, and prevent instances of intermittent screen freezing. The updates will also remove certain video playback functionality and improve the ability to perform software updates to the radio. OnStar will update vehicles remotely through in-vehicle prompts from the radio display. However, some customers may decline the vehicle update or the update is attempted, but is not successful. In such cases, dealers will be required to reprogram the vehicle with the new software updates. |