# Service bulletin SSM 47348

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10143090
- Published by NHTSA: 2018\-07\-23
- Manufacturer's number: SSM 47348
- Manufacturer's date: 2018\-06\-12
- NHTSA component: EQUIPMENT ADAPTIVE/MOBILITY; ENGINE

## NHTSA's summary

Some 2013\-2018 Police Interceptor Utility vehicles equipped with a 3.7L twin independent variable camshaft timing \(TiVCT\) engine may exhibit an engine vibration and/or the engine mount leaking fluid. A revised engine mount \(GB5Z\-6038\-A\) has been released to address this condition. For claiming, use causal part 6038 and applicable labor operations in Section 06 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10143090-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10143090-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Engine, Equipment and accessories

## Vehicles listed

- 2013 to 2018 FORD EXPLORER

## Recalls for the same vehicles and component

- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [16V925000](/recalls/nhtsa/16V925000.md), 2016-12-22: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
- [2016138](/recalls/tc/2016138.md), 2016-03-31: Engine
- [16V183000](/recalls/nhtsa/16V183000.md), 2016-03-31: ENGINE AND ENGINE COOLING:ENGINE
- [2012325](/recalls/tc/2012325.md), 2012-09-28: Accessories

## Other bulletins for the same vehicles and component

- [25B51](/bulletins/11033577.md), 2026-06-05, Other: ENGINE. Certain 2021\-2024 Model Year Bronco, 2021\-2024 Model Year Bronco Sport, 2020\-2022 Model Year Corsair and Escape, 2016\-2024 Model Year Explorer, 2019\-2020 Model Year Fusion, 2016\-2018 Model Year Focus RS, 2022\-2024 Model Year Maverick, 2016\-2019 Model Year MKC and 2019\-2024 Model Year Ranger Vehicles Equipped with a 2.0L or 2.3L Engine and Engine Block Heater System Block Heater Replacement
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [SSM 52335](/bulletins/10251952.md), 2024-03-20, Service bulletin: ENGINE AND ENGINE COOLING. For 2015\-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual \(WSM\), Section 303\-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [20B27 S1](/bulletins/10222454.md), 2022-10-05, Service bulletin: ENGINE AND ENGINE COOLING; POWER TRAIN. Certain 2015\-2019 MKC and 2016\-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission Powertrain Control Module Reprogram Submitting Owner Letters
- [TSB\-17\-0044](/bulletins/10212177.md), 2022-05-27, Service bulletin: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM. EXHAUST ODOR IN VEHICLE
- [SSM 50651](/bulletins/10210941.md), 2022-05-04, Service bulletin: COMMUNICATION:MANUFACTURER TELEMATICS; EQUIPMENT. In various 2017\-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the \(SYNC Connect\) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account \> Help \> CHAT or CALL option
- [TSB 22\-2104](/bulletins/10209209.md), 2022-03-22, Service bulletin: EQUIPMENT:MECHANICAL; SEATS; EQUIPMENT. This article supersedes TSB 21\-2236 to update the models and year affected. Some 2013\-2018 C\-Max, 2013\-2020 Fusion/MKZ, 2013\-2022 Escape, 2015\-2018 Focus, 2015\-2019 MKC, 2015\-2022 Edge/F150/Mustang, 2016\-2018 MKX, 2016\-2019 Explorer, 2017\-2022 F\-Super Duty, 2018\-2022 EcoSport/Expedition, 2019\-2022 Ranger/Nautilus, 2021\-2022 Bronco/Bronco Sport/Mustang Mach\-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- [SSM 50395](/bulletins/10207116.md), 2022-02-04, Service bulletin: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; EQUIPMENT; STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER; ELECTRICAL SYSTEM:SOFTWARE. Some 2016 Explorer vehicles equipped with factory remote start \(on the key fob\) may exhibit erratic operation of the climate control seats and/or heated steering wheel during a remote start event. Examples of this may include: cooled seats when the last setting commanded heated seats, inoperative/deactivated heated steering wheel, etc. This may be due to a software concern within the HVAC control module. To correct this condition, update the HVAC control module to the latest software level using the latest version of the IDS service scan tool. For claiming use causal part number 19980 and refer to applicable labor times found in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [21B12](/bulletins/10205721.md), 2022-01-03, Service bulletin: EQUIPMENT:MECHANICAL. Certain 2017\-2019 Model Year Explorer Police Inceptor \- Utility / Taurus Police Inceptor \-Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement; Owner Letter mailed In some of the affected vehicles, the Level 4 ballistic panel tiles may separate from the aramid backing and cause a rattle noise during door closure

JSON: [/v1/bulletins/10143090](/v1/bulletins/10143090)

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