# Service bulletin ZH1\_Toyota POL17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10142894
- Published by NHTSA: 2018\-07\-16
- Manufacturer's number: ZH1\_Toyota POL17
- Manufacturer's date: 2018\-06\-20
- NHTSA component: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

## NHTSA's summary

Warranty Policy Bulletin: Toyota has received reports of customer concerns in which the vehicle may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25\-50 mph.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10142894-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10142894-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Transmission and driveline, Automatic transmission, Torque converter

## Vehicles listed

- 2013 to 2015 TOYOTA RAV4

## Other bulletins for the same vehicles and component

- [ZH1\-Toyota POL17](/bulletins/10164344.md), 2019-09-03, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. Warranty Enhancement Bulletin: Toyota has received reports of customer concerns in which the vehicle may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25\-50 mph.
- [T\-SB\-0023\-15\-Rev](/bulletins/10152164.md), 2018-12-17, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION. TSB: REVISION NOTICE August 31, 2017 Rev1: ? Applicability has been updated to include 2015 model year RAV4 vehicles. ? Production Change Information has been added. ? The Parts Information section has been updated. Any previous printed versions of this bulletin should be discarded. Some 2013 ? 2015 model year RAV4 vehicles may exhibit a brief shudder intermittently while driving under light loads between approximately 25 and 50 mph. The torque converter and Engine Control Module/ECM \(SAE term: Powertrain Control Module/PCM\) logic have been modified to reduce the possibility of this condition from occurring. Follow the Repair Procedure below to address this condition.
- [ZH1 Updated U760](/bulletins/10140600.md), 2018-06-11, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. Dealer Letter: December 13, 2017. Description of the covered transmissions has been corrected. In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 ? 50 mph. Although the Torque Converter is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is now extending the warranty coverage for repairs related to Torque Converter Shudder. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- [ZH1\_Toyota POL17](/bulletins/10119431.md), 2017-10-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. Warranty Policy Bulletin: Toyota has received reports of customer concerns in which the vehicle may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25\-50 mph.
- [ZH1\_Dealer Lette](/bulletins/10119426.md), 2017-10-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. Dealer Letter: In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 ? 50 mph. Although the Torque Converter is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is now extending the warranty coverage for repairs related to Torque Converter Shudder.
- [ZH1\_Region Lette](/bulletins/10119425.md), 2017-10-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. Region Letter: In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 ? 50 mph. Although the Torque Converter is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is now extending the warranty coverage for repairs related to Torque Converter Shudder.
- [ZH1\_Dealer Email](/bulletins/10119424.md), 2017-10-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. Dealer Email: In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for repairs related to U760E Torque Converter Shudder. In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 ? 50 mph. Although the Torque Converter is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is now extending the warranty coverage for repairs related to Torque Converter Shudder.
- [ZH1\_Region Email](/bulletins/10119423.md), 2017-10-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. Region Email: In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for repairs related to U760E Torque Converter Shudder. In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 ? 50 mph. Although the Torque Converter is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is now extending the warranty coverage for repairs related to Torque Converter Shudder.
- [T\-SB\-0023\-15](/bulletins/10111559.md), 2017-08-14, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. TSB: Some 2013 \- 2014 model year RAV4 vehicles may exhibit a brief shudder intermittently while driving under light loads between approximately 25 and 50 mph. The torque converter and Engine Control Module/ECM \(SAE term: Powertrain Control Module/PCM\) logic have been modified to reduce the possibility of this condition occurring. Please follow the Repair Procedure below to address this condition.
- [T\-SB\-0023\-15](/bulletins/10111176.md), 2017-08-14, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). TSB: Some 2013 \- 2014 model year RAV4 vehicles may exhibit a brief shudder intermittently while driving under light loads between approximately 25 and 50 mph. The torque converter and Engine Control Module/ECM \(SAE term: Powertrain Control Module/PCM\) logic have been modified to reduce the possibility of this condition occurring. Please follow the Repair Procedure below to address this condition.

JSON: [/v1/bulletins/10142894](/v1/bulletins/10142894)

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