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Service bulletin SSM73851

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10142565
Published by NHTSA2018-07-02
Manufacturer's numberSSM73851
Manufacturer's date2018-04-12
NHTSA componentSTRUCTURE:BODY:DOOR

NHTSA's summary

Issue: Customers may report that the exterior deployable door handle may not fully retract to its inboard/flush position in freezing ambient conditions. This may be more evident after a high pressure jet wash or if the door handles have been deployed for extended periods of time (During washing in cold temperatures). Please Note:-This is a cosmetic appearance concern only and the primary function of the door handle, vehicle locks and security system remain unaffected.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
LAND ROVER RANGE ROVER VELAR2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM760092023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_462023-07-10. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SSM757442022-05-06. Service bulletin. ACCESSORY DASHBOARD CAMERA INOPERATIVE
LTB01287NAS42021-01-08. Service bulletin. A vibration may be felt in the passenger compartment when starting the engine or when stationary with the engine at idle.
LTB01140NAS42021-01-08. Service bulletin. A boom noise may be heard in the passenger compartment when the vehicle is in motion.
JLRTB02041NAS22021-01-08. Service bulletin. Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
SFCC_NOV2020_432020-12-03. Service bulletin. A customer may report that the roof opening panel or the roof blind does not operate with the ‘one touch’ feature.
SFCC-Slide402019-04-08. Service bulletin. Customers may report water leaking from the roof opening panel.
SSM742862019-04-08. Service bulletin. Customers may report that one or both front door windows rattle whilst the window is in the fully closed position.
SFCC-Slide402019-04-01. Service bulletin. Customers may report water leaking from the roof opening panel.