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Service bulletin 68246267A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10142201
Published by NHTSA2018-06-25
Manufacturer's number68246267A
Manufacturer's date2016-03-16
NHTSA componentSTRUCTURE

NHTSA's summary

Active Grill Shutter (AGS) This GPOP applies to all 2014 - 2016 KL & 2015 - 2016 UF vehicles. Prior to replacing an Active Grille Shutter (AGS) for DTC code U11E9 (Loss of Communication), please contact Stephen Koch at cell (248) 379-1220 or email (spk10@chrysler.com). If he does not respond within 15 minutes, please proceed with replacing AGS.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Trouble codes named

U11E9

Vehicles listed
CHRYSLER 2002015, 2016
JEEP CHEROKEE2014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20232822023-05-11. Structure
23V3380002023-05-11. STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
16V5890002016-08-10. STRUCTURE; SUSPENSION; STEERING
15V8260002015-12-09. STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
15V3930002015-06-22. STRUCTURE:BODY:HATCHBACK/LIFTGATE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
31-001-25 REV. A2025-08-21. Service bulletin. Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-25 REV. B2025-08-21. Service bulletin. Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
31-001-252025-08-21. Service bulletin. Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
31-001-242024-07-30. Service bulletin. "Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
31001232024-01-02. Service bulletin. Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
31001232023-04-17. Service bulletin. Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
23028142023-01-17. Service bulletin. Hood Latch Release Cable Hangs Down Too Low Under Instrument Panel
31-002-222023-01-17. Service bulletin. Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
31001222023-01-09. Service bulletin. Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
08013152023-01-09. Service bulletin. Flash: BCM Diagnostic And System Improvements This bulletin involves updating the Body Control Module (BCM) software. Customer and or Technician may notice one of more of the following: ? A message may be displayed in the cluster ?Start/Stop Not Available?, this may have started after the battery was disconnected. On Further inspection the Technician may find DTC U0216 Lost Communication With Driver Door Switch. ? Intermittent No Start condition Without any DTCs (Vehicles with steering column lock, only). ? U1220-87 - Lost Steering Lock Request Message - Missing Message. ? U1517-87 - Body Controller Secret Code - Missing Message. ? B2199-17 - Battery Voltage - Circuit Voltage Above Threshold, set in the BCM. ? Day Time Running Lamps (DRL) will not turn on until the vehicle speed is 2 MPH (3 KPH), (Manual Transmission only). ? Puddle Lamps will not turn off when the engine is started, (Manual Transmission only). NOTE: If battery system DTC P0562 Battery/System Voltage Low or P0563 Battery/System Voltage High are set, normal charging system diagnostics needs to be performed.