Service bulletin WQI-45Q

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

In order to clarify some claim questions that have been asked regarding the Steering Column recall, please review the following. Rental will be covered when parts must be ordered to complete the recall. Parts are available and should be ordered VOR when necessary. It is suggested that parts be ordered at the time a customer contacts a dealer to schedule an appointment. The rental amount should be entered in the rental field on the recall claim. Towing will be covered if the customer prefers not to operate their vehicle until repairs are made. The customer letter advises them to contact their dealer to arrange towing. We are asking dealers to arrange the towing through their local towing vendors as opposed to using Cross Country, however, Cross County will supply the tow if contacted by the customer directly. Towing charges incurred by the dealership should be entered in the towing field on the recall claim. VOR freight charges will be reimbursed. The freight charge should be entered in the sublet field on the recall claim. Please contact the Claims Helpline at 1-866-782-2782 if any have any questions.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Steering

Listing a model year does not mean every vehicle of it is concerned: the document says which.

• Bulletins for another vehicle
• Report an error on this page
• Report an error by email