# Service bulletin 17\-002\-14

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10141211
- Published by NHTSA: 2018\-06\-18
- Manufacturer's number: 17\-002\-14
- Manufacturer's date: 2014\-07\-01
- NHTSA component: SUSPENSION:REAR:SHOCK ABSORBER

## NHTSA's summary

Rear Shock Absorber Low Speed Rattle Chuckle Noise This bulletin involves replacing both rear shock upper mounts. The rear shocks may produce a rattle chuckle noise while driving over bumps at low speed. The noise is more prevalent at higher shock temperatures.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10141211-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10141211-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension, Shocks and struts

## Vehicles listed

- 2014 DODGE DURANGO
- 2011 to 2014 JEEP GRAND CHEROKEE

## Other bulletins for the same vehicles and component

- [17\-005\-13](/bulletins/10215809.md), 2022-07-18, Service bulletin: EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER; SUSPENSION:FRONT:SHOCK ABSORBER; SUSPENSION:REAR:SHOCK ABSORBER. This bulletin involves verifying and if necessary replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling suspension.
- [17\-005\-13](/bulletins/10062983.md), 2016-04-26, Service bulletin: SUSPENSION:REAR:SHOCK ABSORBER. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
- [17\-002\-14](/bulletins/10062978.md), 2016-04-26, Service bulletin: SUSPENSION:REAR:SHOCK ABSORBER. SUMMARY TO BE PROVIDED ON A FUTURE DATE.

JSON: [/v1/bulletins/10141211](/v1/bulletins/10141211)

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