# Service bulletin 9003584

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10139995
- Published by NHTSA: 2018\-06\-11
- Manufacturer's number: 9003584
- Manufacturer's date: 2017\-03\-29
- NHTSA component: STEERING

## NHTSA's summary

Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217\-00, C15C1\-00 \(EPS Mechanical Performance\) or C15DB\-00 \(Latch Active\) otherwise perform the following; 1\) Electrical, Communication or DTC \(other then above\) issue please contact: Terry Gavit @ cell \(248\) 882\-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of Vehicle Scan Report \(VSR\) to be emailed to the above address. 2\) Noise or Mechanical issue please contact: Ruth Delong @ cell \(810\) 569\-0354.\~ If you do not receive a return call within 15 minutes, proceed with the repair.\~ Please be sure to attach a copy of the Vehicle Scan Report on the repair order

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10139995-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10139995-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Steering

## Trouble codes named

C15C1, C15DB, C2217

## Vehicles listed

- 2016 CHRYSLER 300
- 2017 CHRYSLER PACIFICA
- 2016 DODGE CHALLENGER
- 2016 to 2017 DODGE CHARGER
- 2016 to 2017 DODGE DURANGO
- 2016 to 2017 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [2019222](/recalls/tc/2019222.md), 2019-05-10: Steering

## Other bulletins for the same vehicles and component

- [9003793](/bulletins/10224881.md), 2022-10-31, Service bulletin: STEERING; ELECTRICAL SYSTEM. Steering Column Control Module \(SCCM \) Check for stored B2225 code when you scan the vehicle in service. If you see this code stored; clear the DTC. If the stored Fault reappears, please call Ivan Ramos cell \(248\) 817\-0468 prior to replacing the SCCM. If you don?t receive response please leave a voice mail, if no further response within 15 minutes continue with normal repair procedure.
- [9003756](/bulletins/10224681.md), 2022-10-24, Service bulletin: BACK OVER PREVENTION; AIR BAGS; STEERING; PARKING BRAKE; ELECTRICAL SYSTEM. Rain light sensor Rain sense wipers do not operate: 1. Visual Inspection\-\-\> Check if the sensor is visually OK. \(all the pins are OK\) Check that the Connector is NOT loose \(Sensor must get a voltage from 9V to 16V\) 2. Functional Checks Rain\-\-\> Steering column switch is in auto mode \(sensor is active\) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes. check the same for different sensitivities When the rain sensitivity is increased \(for example from level 0 to level 1\), as an acknowledgement a single wipe is seen. \(This is not a phantom wipe\) and this single wipe is not seen when the rain sensitivity is decreased \(from higher level to lower level\) Light\-\-\> Steering column switch is in auto mode \(sensor is active\) block the light coming on the sensor from outside of the vehicle \(use a opaque object\), the head lamps should be activated 3. If the sensor seems functional, it is ideal to remove the silicon gel pad from the sensor, replace it with the new silicon gel pad instead of replacing the whole sensor. When servicing the LRSM please replace the silicon gel pad with a new silicon gel pad \(PN 68224945AA\) instead of replacing the whole sensor.
- [0809220](/bulletins/10223963.md), 2022-10-17, Service bulletin: POWER TRAIN; STEERING. Improper Up Shift With Paddle Shift This bulletin involves replacing both steering wheel paddle shifter. Customers may experience the following:When trying to upshift using the paddle shifter on the steering, the transmission will downshift instead.
- [1900216](/bulletins/10223832.md), 2022-10-17, Service bulletin: STEERING. Electric Power Steering Gear Noisy This bulletin involves replacing the electric power steering gear assembly. The customer may hear a noise coming from the steering gear.
- [3100121](/bulletins/10221192.md), 2022-09-26, Service bulletin: STEERING; EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:STEERING. Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
- [02\-007\-17](/bulletins/10219900.md), 2022-09-15, Service bulletin: STEERING. Steering Wheel Off Center This bulletin involves centering the steering wheel. The customer may describe the steering wheel is off center.
- [05154726A](/bulletins/10217746.md), 2022-08-15, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM; STEERING. Electric Power Steering Gear For LA, LD and LX Models ONLY; Before this part is replaced for: A\) Electrical, Communication or DTC issue please contact: Terry Gavit @ cell \(248\) 882\-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of VSR to be emailed to the above address. B\) Noise or Mechanical issue please contact: Barbara Strace @ cell \(586\) 246\-4211. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to attach a copy of the Vehicle Scan Report on the repair order.
- [9003584](/bulletins/10217527.md), 2022-08-08, Service bulletin: BACK OVER PREVENTION; STEERING; POWER TRAIN. Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217\-00, C15C1\-00 \(EPS Mechanical Performance\) or C15DB\-00 \(Latch Active\) otherwise perform the following; 1\) Electrical, Communication or DTC \(other then above\) issue please contact: Terry Gavit @ cell \(248\) 882\-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of Vehicle Scan Report \(VSR\) to be emailed to the above address. 2\) Noise or Mechanical issue please contact: Ruth Delong @ cell \(810\) 569\-0354.\~ If you do not receive a return call within 15 minutes, proceed with the repair.\~ Please be sure to attach a copy of the Vehicle Scan Report on the repair order
- [23\-049\-17](/bulletins/10217490.md), 2022-08-08, Service bulletin: STEERING; SEATS:FRONT ASSEMBLY:POWER ADJUST. Creaking Noise Coming From Driver's Front Power Seat This bulletin involves lubricating the pivot linkage on the driver?s frontpower seat. The customer may describe a creaking sound originating from the driver?s front power seat when the seat is in full down position and thereis force placed on the seat back.
- [0811315](/bulletins/10215095.md), 2022-07-05, Service bulletin: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; STEERING: STEERING WHEEL/HANDLE BAR; ELECTRICAL SYSTEM. This bulletin involves updating the Comfort Seat and Wheel Module \(CSWM\) software for the KL/UF

JSON: [/v1/bulletins/10139995](/v1/bulletins/10139995)

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