# Service bulletin 08\-013\-14 REV. B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10139794
- Published by NHTSA: 2018\-06\-11
- Manufacturer's number: 08\-013\-14 REV. B
- Manufacturer's date: 2014\-10\-18
- NHTSA component: STEERING; EQUIPMENT

## NHTSA's summary

RA2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following. Unable to change CD tracks with steering wheel controls. May be able to change AM/FM frequencies while changing SXM frequencies. Display screen dim. Paired phone list is deleted after ignition cycle. Not able to pair phone. Unable to delete paired device from list. Removed the ability to pair phones while the vehicle is in motion. Voice command not able to play new text messages. SXM presets are lost at times. SXM disappeared and failed to re\-register. Intermittently the wrong selected media is played. Noises \(pops and cracks\) for AM/FM. Audio controls are locked out after using VR. IPOD will not resume playing after phone call. IPOD ‘Repeat? function is not turned on. IPOD songs not accessible through VR without ‘genre?. IPOD shuffle does not continue after ignition cycle. Not able to restore to default setting. Potential for battery draw on E\-Call function. Steering wheel control seek up/down function not working. Steering wheel control press and hold skipping channels. Intermittently the wrong pop\-ups or displays is shown. Intermittently the phone or media will freeze. Presets or clock setting are lost after software updates. Climate ON/OFF pop\-up will not longer appear. Can?t change media source to Disc. Wrong EQ setting being used. Mute function not working correctly. No audio on phone calls.Improvements VR command, prompts and recognition. Blue Tooth Streaming Audio, connection and playing. Audio during hands free calling. Phone book downloading and display. Retaining/storing all presets and improvements to presets from skipping channels. Text message downloading and playing.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10139794-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10139794-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Steering

## Vehicles listed

- 2014 DODGE DURANGO
- 2014 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [15V461000](/recalls/nhtsa/15V461000.md), 2015-07-23: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- [2014207](/recalls/tc/2014207.md), 2014-06-04: Accessories

## Other bulletins for the same vehicles and component

- [9100229](/bulletins/10248517.md), 2024-01-08, Service bulletin: EQUIPMENT. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- [93120](/bulletins/10243209.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. FCA Caribbean Warranty Bulletin ID\-23\-20 "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC
- [93023](/bulletins/10243208.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-16\-03 \- "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC \(Rev. B\)
- [9100196](/bulletins/10242717.md), 2023-09-25, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- [1804823](/bulletins/10236933.md), 2023-05-30, Service bulletin: EQUIPMENT; ENGINE AND ENGINE COOLING. wiTECH Small Leak Verification Test \(SLVT\) \- P0456\-EVAP SYSTEM SMALL LEAK
- [08\-016\-23](/bulletins/10231791.md), 2023-02-13, Service bulletin: EQUIPMENT:ELECTRICAL. Updated Front Turn Signal or Park Lamp Bulb This bulletin is to inform the technician both the socket and bulb will need to be replaced with updated components if front park/turn signal bulb is inoperative.
- [2103014](/bulletins/10229964.md), 2023-01-17, Service bulletin: EQUIPMENT; POWER TRAIN. Transmission Quick Learn Procedure
- [0802314](/bulletins/10229929.md), 2023-01-17, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RJ2 Or RG2 Radio Enhancements
- [0802114](/bulletins/10229928.md), 2023-01-17, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RG3 RG4 RJ3 RJ4 Radio Enhancements
- [0801314](/bulletins/10229926.md), 2023-01-17, Service bulletin: EQUIPMENT; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS. RA2 Radio Enhancements

JSON: [/v1/bulletins/10139794](/v1/bulletins/10139794)

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