# Service bulletin 17\-007\-14

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10139750
- Published by NHTSA: 2018\-06\-11
- Manufacturer's number: 17\-007\-14
- Manufacturer's date: 2014\-09\-20
- NHTSA component: SUSPENSION

## NHTSA's summary

Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension This bulletin involves verifying and if necessary, replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10139750-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10139750-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension

## Vehicles listed

- 2011 to 2013 DODGE DURANGO

## Other bulletins for the same vehicles and component

- [9100229](/bulletins/10244356.md), 2023-10-30, Service bulletin: SUSPENSION. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- [08\-053\-12](/bulletins/10216338.md), 2022-07-25, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; PARKING BRAKE; SUSPENSION. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching \(International only\). Bluetooth phone muting during European traffic announcement \(International only\). Lost channel presets, home addresses, address book entries \& Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. \(International only\). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. \(Domestic U.S. only\). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu \(Domestic U.S. only\). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup \(Domestic U.S. only\). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed \(not ?TONE? button\). International button not visible. Point of interest \(POI\) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.
- [17\-005\-13](/bulletins/10188642.md), 2021-03-15, Service bulletin: SUSPENSION; EQUIPMENT. This bulletin involves verifying and if necessary replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling suspension.
- [9004022](/bulletins/10170314.md), 2020-01-21, Service bulletin: SUSPENSION. Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: \- Compressor \- Valve block \- Individual hoses \- Temp sensor \- Shield \- Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.
- [9002877](/bulletins/10136528.md), 2018-05-14, Service bulletin: SUSPENSION:REAR. 52124768A$ \- Bearing Assy \- Rear For any noise related issue, before replacing this part please review and follow the updated "Hub \& Bearing Noise Diagnostic Procedure", found in STAR News \#75 and in Service Manual. See DealerCONNECT\>TechCONNECT\>Service Info\>Rear Susp\>Hub and Bearing\>Diagnosis and Testing\>Diagnosis and Testing \- Hub and Bearing \- Noise.
- [9002877](/bulletins/10129012.md), 2018-02-21, Service bulletin: SUSPENSION:FRONT:HUB. 52124768A$ \- Bearing Assy \- Rear For any noise related issue, before replacing this part please review and follow the updated "Hub \& Bearing Noise Diagnostic Procedure", found in STAR News \#75 and in Service Manual. See DealerCONNECT\>TechCONNECT\>Service Info\>Rear Susp\>Hub and Bearing\>Diagnosis and Testing\>Diagnosis and Testing \- Hub and Bearing \- Noise.
- [17\-007\-14](/bulletins/10062986.md), 2016-04-26, Service bulletin: SUSPENSION:REAR:SHOCK ABSORBER. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
- [17\-005\-13](/bulletins/10062983.md), 2016-04-26, Service bulletin: SUSPENSION:REAR:SHOCK ABSORBER. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
- [17\-002\-13](/bulletins/10062977.md), 2016-04-26, Service bulletin: SUSPENSION:REAR. SUMMARY TO BE PROVIDED ON A FUTURE DATE.

JSON: [/v1/bulletins/10139750](/v1/bulletins/10139750)

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