# Service bulletin 9003749

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10138872
- Published by NHTSA: 2018\-06\-04
- Manufacturer's number: 9003749
- Manufacturer's date: 2017\-06\-28
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at Cell \(248\) 630\- 6281. If no response in 15 minutes, proceed with repair.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10138872-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10138872-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2017 ALFA ROMEO 4C SPIDER
- 2017 ALFA ROMEO GIULIA
- 2017 CHRYSLER 200
- 2017 CHRYSLER 300
- 2017 CHRYSLER 300C
- 2017 CHRYSLER PACIFICA
- 2017 CHRYSLER PACIFICA PLUG\-IN HYBRID
- 2017 CHRYSLER TOWN AND COUNTRY
- 2017 DODGE CARAVAN
- 2017 DODGE CHALLENGER
- 2017 DODGE CHARGER
- 2017 DODGE DURANGO
- 2017 DODGE GRAND CARAVAN
- 2017 DODGE JOURNEY
- 2017 DODGE VIPER COUPE
- 2017 FIAT 124 SPIDER
- 2017 FIAT 500
- 2017 FIAT 500E
- 2017 FIAT 500X
- 2017 JEEP CHEROKEE
- 2017 JEEP COMPASS
- 2017 JEEP GRAND CHEROKEE
- 2017 JEEP PATRIOT
- 2017 JEEP RENEGADE
- 2017 JEEP WRANGLER
- 2017 RAM 1500
- 2017 RAM 2500
- 2017 RAM 3500
- 2017 RAM 4500
- 2017 RAM 5500
- 2017 RAM PROMASTER
- 2017 RAM PROMASTER CITY

## Recalls for the same vehicles and component

- [25V876000](/recalls/nhtsa/25V876000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- [18V395000](/recalls/nhtsa/18V395000.md), 2018-06-14: EQUIPMENT:ELECTRICAL:ANTI\-THEFT DEVICES; ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE
- [2018230](/recalls/tc/2018230.md), 2018-05-03: Accessories
- [2017663](/recalls/tc/2017663.md), 2017-12-22: Accessories
- [17V824000](/recalls/nhtsa/17V824000.md), 2017-12-21: EQUIPMENT
- [17V601000](/recalls/nhtsa/17V601000.md), 2017-09-26: EQUIPMENT:OTHER:LABELS
- [17V543000](/recalls/nhtsa/17V543000.md), 2017-08-31: EQUIPMENT:OTHER:LABELS; WHEELS:RIM
- [17V433000](/recalls/nhtsa/17V433000.md), 2017-07-07: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- [17V375000](/recalls/nhtsa/17V375000.md), 2017-06-13: EQUIPMENT:OTHER:LABELS
- [16V686000](/recalls/nhtsa/16V686000.md), 2016-09-23: EQUIPMENT

## Other bulletins for the same vehicles and component

- [9100276](/bulletins/10248848.md), 2024-01-16, Service bulletin: EQUIPMENT. Spring Front Upr \- Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. \~ If no response in 15 minutes, proceed with repair.
- [9100263](/bulletins/10247412.md), 2023-12-18, Service bulletin: EQUIPMENT; SEATS. Dynamic Sensor Prior to replacing this part, please ensure all the pre\-diagnostic \& diagnostic procedures have been completed with emphasis on wiring and connector integrity. If codes C006A\-28, U0125\-00, or C006A\-46 are present, warranty analysis suggests a high likelihood of an intermittent connection at or near the wiring connector, especially if the vehicle is a pursuit variant. Please verify wiring per diagnostic procedures, as well as removal \& installation guidance called out in the service manual before replacement.
- [Recall06A](/bulletins/10244433.md), 2023-10-30, Service bulletin: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL; EQUIPMENT:OTHER:LABELS. Emissions Recall 06A \- Vehicle Emission Control Information Label
- [93120](/bulletins/10243209.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. FCA Caribbean Warranty Bulletin ID\-23\-20 "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC
- [93023](/bulletins/10243208.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-16\-03 \- "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC \(Rev. B\)
- [9100196](/bulletins/10242717.md), 2023-09-25, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- [0813423](/bulletins/10239986.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; BACK OVER PREVENTION. Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure \(UAQ and UCA\). ? Mobile Station Integrated Services Digital Network \(MSISDN\) missing from radio, no connected services working \(UAQ and UCA\). ? Navigation voice prompts are in a different language than what is set. ? Radio may reset or go blank \(Rear View Camera \(RVC\) not affected\). ? Unable to enter non\-alphanumeric \(Emoji\) characters into the Wireless phone book for caller?s name ? Unable to communicate with the radio using wiTECH. This bulletin involves inspecting and if required, updating the radio software level to 18.7 \(UGQ or UDQ\) 18.8 \(UAQ or UCQ\).
- [0813523](/bulletins/10239985.md), 2023-07-31, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY. UCQ UAQ UAS Radio Enhancements Software Updated to 16.2 Customers may experience one or more of the following: ? Vehicle has lost connectivity after radio swap or battery disconnect. This bulletin involves inspecting and if required, updating the radio to software: 16.12.
- [90880](/bulletins/10239908.md), 2023-07-31, Service bulletin: EQUIPMENT:ELECTRICAL; ENGINE AND ENGINE COOLING. Y65 Engine Stop/Start Auxiliary Battery Goodwill Initiative
- [9100166](/bulletins/10239857.md), 2023-07-31, Service bulletin: EQUIPMENT; EXTERIOR LIGHTING:HEADLIGHTS. HEADLAMP WITHOUT BALLAST,If a replacement D5S BULB is needed, order the following: FOR North America D5S PART NUMBER: L0000D5S FOR Enlarged Europe XF D5S PART NUMBER: 71777147 FOR Enlarged Europe XP D5S PART NUMBER: 1609490380

JSON: [/v1/bulletins/10138872](/v1/bulletins/10138872)

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