Service bulletin 12-197-16R
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10138771 |
| Published by NHTSA | 2018-05-29 |
| Manufacturer's number | 12-197-16R |
| Manufacturer's date | 2017-12-27 |
| NHTSA component | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
NHTSA's summary
As part of our dedication to customer satisfaction, Subaru of America, Inc. is initiating a program to extend the original New Car Limited Warranty coverage of the instrument panel (IP) or dashboard assembly on the applicable vehicles listed above to 10 years/regardless of miles from the original warranty start date. This warranty extension will cover a ONE-TIME replacement of the IP if it melts or becomes sticky to the touch as a result of exposure to heat and/or humidity conditions. This extension will NOT cover IPs with damage resulting from outside influence such as abuse, vandalism or application of harsh chemicals such as acids, bases, or petroleum products.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Instrument cluster
| SUBARU LEGACY | 2005, 2006, 2007, 2008, 2009 |
|---|---|
| SUBARU OUTBACK | 2005, 2006, 2007, 2008, 2009 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 12-197-16R | 2018-06-04. Service bulletin. New Car Limited Warranty coverage of the instrument panel (IP) or dashboard assembly on the applicable vehicles listed above to 10 years/regardless of miles from original start date. This warranty extension will cover a ONE TIME replacement of the IP if it melts or becomes sticky to the touch as a result of exposure to heat and/or humidity conditions. |
|---|---|
| 12-197-16 | 2017-01-28. Service bulletin. "AS PART OF OUR DEDICATION TO CUSTOMER SATISFACTION, SUBARU OF AMERICA, INC. IS INITIATING A PROGRAM TO EXTEND THE ORIGINAL NEW CAR LIMITED WARRANTY COVERAGE OF THE INSTRUMENT PANE+G108 (IP) OR DASHBOARD ASSEMBLY ON THE APPLICABLE VEHICLES LISTED ABOVE TO 10 YEARS / REGARDLESS OF MILES FROM THE ORIGINAL WARRANTY START DATE. THIS WARRANTY EXTENSION WILL COVER A ONE-TIME REPLACEMENT OF THE IP IF IT MELTS OR BECOMES STICKY TO THE TOUCH AS A RESULT OF EXPOSURE TO HEAT AND / OR HUMIDITY CONDITIONS. THIS EXTENSION WILL NOT COVER IPS WITH DAMAGE RESULTING FROM OUTSIDE INFLUENCE SUCH AS ABUSE, VANDALISM OR APPLICATION OF HARSH CHEMICALS SUCH AS ACIDS, BASES, OR PETROLEUM PRODUCTS. THE CONDITION MUST BE VERIFIED DURING AN INSPECTION BY AN AUTHORIZED SUBARU RETAILER. SOA WILL INFORM VEHICLE OWNERS THIS CONDITION MAY EXIST VIA A CUSTOMER LETTER. FOR VEHICLES WITHIN THE COVERAGE GUIDELINES LISTED IN THIS BULLETIN, CUSTOMERS CAN SCHEDULE AN APPOINTMENT WITH AN AUTHORIZED SUBARU RETAILER SHOULD ANY OF THE DESCRIBED CONDITIONS OCCUR." |