# Service bulletin 17NA214

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10137374
- Published by NHTSA: 2018\-05\-21
- Manufacturer's number: 17NA214
- Manufacturer's date: 2018\-02\-14
- NHTSA component: EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; STRUCTURE:FRAME AND MEMBERS

## NHTSA's summary

This technical bulletin provides repair information to correct customer concerns of OnStar, XM, GPS or antenna malfunction ? may set DTC B2462, B2470 or B125C \- and/or water leak on headliner at sun visor or overhead console areas, possible battery drain concern.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10137374-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10137374-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Electrical system, Equipment and accessories

## Trouble codes named

B125C, B2462, B2470

## Vehicles listed

- 2015 to 2018 CADILLAC ESCALADE
- 2015 to 2016 CADILLAC ESCALADE ESV
- 2017 to 2018 CADILLAC ESCALADE ESV
- 2016 to 2018 CHEVROLET EXPRESS
- 2017 CHEVROLET SILVERADO
- 2015 to 2016 CHEVROLET SILVERADO 2500
- 2018 CHEVROLET SILVERADO 2500
- 2015 to 2018 CHEVROLET SUBURBAN
- 2015 to 2018 CHEVROLET TAHOE
- 2016 to 2018 GMC SAVANA
- 2017 GMC SIERRA
- 2015 to 2016 GMC SIERRA 2500
- 2018 GMC SIERRA 2500
- 2015 to 2016 GMC SIERRA DENALI
- 2018 GMC SIERRA DENALI
- 2015 to 2018 GMC YUKON
- 2015 to 2018 GMC YUKON XL

## Recalls for the same vehicles and component

- [2024294](/recalls/tc/2024294.md), 2024-05-24: Electrical
- [2023210](/recalls/tc/2023210.md), 2023-04-06: Electrical
- [23V247000](/recalls/nhtsa/23V247000.md), 2023-04-06: ELECTRICAL SYSTEM:WIRING
- [2021407](/recalls/tc/2021407.md), 2021-07-01: Electrical
- [21V496000](/recalls/nhtsa/21V496000.md), 2021-07-01: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [2019325](/recalls/tc/2019325.md), 2019-06-28: Electrical
- [19V428000](/recalls/nhtsa/19V428000.md), 2019-06-11: EQUIPMENT
- [2019204](/recalls/tc/2019204.md), 2019-04-26: Electrical
- [18V655000](/recalls/nhtsa/18V655000.md), 2018-09-21: ELECTRICAL SYSTEM
- [2018234](/recalls/tc/2018234.md), 2018-05-04: Electrical

## Other bulletins for the same vehicles and component

- [18\-NA\-180](/bulletins/11024324.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information.
- [18\-NA\-180](/bulletins/11023365.md), 2025-09-26, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information.
- [25\-NA\-114](/bulletins/11022868.md), 2025-09-06, Service bulletin: STRUCTURE:BODY. This informational bulletin provides information on Anti\-Chip Coating Appearance.
- [25\-NA\-087](/bulletins/11017595.md), 2025-05-02, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
- [13\-08\-116\-001K](/bulletins/11017244.md), 2025-04-25, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- [24\-NA\-098](/bulletins/11017207.md), 2025-04-24, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- [15\-06\-03\-001F](/bulletins/11017031.md), 2025-04-15, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
- [19\-NA\-255](/bulletins/11016944.md), 2025-04-10, Service bulletin: STRUCTURE:BODY. This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting \(U.S. and Canada Only\).
- [05\-08\-51\-001L](/bulletins/11015382.md), 2025-03-08, Service bulletin: STRUCTURE:BODY. This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
- [22\-NA\-244](/bulletins/11014238.md), 2025-02-12, Service bulletin: UNKNOWN OR OTHER; STRUCTURE:BODY. This warranty administration service bulletin provides information about GM Accessories \- Dealer\-Installed, Repaired or Replaced During Warranty Coverage Period.

JSON: [/v1/bulletins/10137374](/v1/bulletins/10137374)

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