# Service bulletin TSB18\-2116

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10137121
- Published by NHTSA: 2018\-05\-21
- Manufacturer's number: TSB18\-2116
- Manufacturer's date: 2018\-04\-19
- NHTSA component: ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING:ENGINE:DIESEL

## NHTSA's summary

Some 2017 F\-Super Duty vehicles equipped with a 6.7L diesel engine built on or before 24\-Oct\-2017 may exhibit an inoperative block heater. This can also result in tripping an electrical breaker or a ground fault circuit interrupter \(GFCI\) outlet. This may be due to water intrusion into the block heater power cord inline connector. Follow the Service Procedure steps to correct the condition.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10137121-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10137121-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Engine

## Vehicles listed

- 2017 FORD F\-250 SD
- 2017 FORD F\-350 SD
- 2017 FORD F\-450 SD
- 2017 FORD F\-550 SD
- 2017 FORD F\-650 SD
- 2017 FORD F\-750 SD

## Recalls for the same vehicles and component

- [2019609](/recalls/tc/2019609.md), 2019-12-05: Electrical
- [2019174](/recalls/tc/2019174.md), 2019-04-10: Electrical
- [19V278000](/recalls/nhtsa/19V278000.md), 2019-04-08: ENGINE; EQUIPMENT:ELECTRICAL
- [2018718](/recalls/tc/2018718.md), 2018-12-20: Electrical
- [18V894000](/recalls/nhtsa/18V894000.md), 2018-12-18: ENGINE

## Other bulletins for the same vehicles and component

- [26E02](/bulletins/11036559.md), 2026-09-01, Other: UNKNOWN OR OTHER; ENGINE. NEW VEHICLE DELIVERY HOLD Emissions Recall 26E02 Certain 2016\-2019 F\-650 \- 750 and 2017\-2019 F\-350 \- 550 Vehicles Equipped With 6.7L Diesel Engines Crankcase Ventilation \(CCV\) Inspection And Replacement
- [26N03](/bulletins/11036547.md), 2026-09-01, Other: ENGINE; UNKNOWN OR OTHER. Customer Satisfaction Program 26N03 Certain 2017\-2019 Model Year Super Duty Vehicles w/ 6.7L Diesel Engines Diesel Particulate Filter Replacement, If Required After Dealer Evaluation
- [25N15 S1](/bulletins/11031781.md), 2026-04-30, Other: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Customer Satisfaction Program 25N15 \- Supplement \#1 Certain 2015\-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One\-Time Replacement
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [TSB 25\-2570](/bulletins/11025837.md), 2025-12-01, Service bulletin: ELECTRICAL SYSTEM. This article supersedes TSB 24\-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
- [24L05](/bulletins/11023852.md), 2025-10-03, Other: ENGINE; UNKNOWN OR OTHER. Certain 2011\-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine \- Emission Control Information Label Update for Qualified Vehicles
- [24L04](/bulletins/11023851.md), 2025-10-03, Other: UNKNOWN OR OTHER; ENGINE. Certain 2017 and 2020\-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine \- Emission Control Information Label Update
- [24L04](/bulletins/11022379.md), 2025-09-03, Other: UNKNOWN OR OTHER; ENGINE. Certain 2017 and 2020\-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine \- Emission Control Information Label Update
- [24L05](/bulletins/11022355.md), 2025-09-03, Other: ENGINE; UNKNOWN OR OTHER. Certain 2011\-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine \- Emission Control Information Label Update for Qualified Vehicles
- [SSM 52335](/bulletins/10251952.md), 2024-03-20, Service bulletin: ENGINE AND ENGINE COOLING. For 2015\-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual \(WSM\), Section 303\-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.

JSON: [/v1/bulletins/10137121](/v1/bulletins/10137121)

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