# Service bulletin ITB11\-005d

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10136642
- Published by NHTSA: 2018\-05\-14
- Manufacturer's number: ITB11\-005d
- Manufacturer's date: 2018\-03\-23
- NHTSA component: WHEELS; ELECTRONIC STABILITY CONTROL \(ESC\)

## NHTSA's summary

WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10136642-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10136642-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Wheels

## Vehicles listed

- 2011 to 2013 INFINITI EX35
- 2011 to 2013 INFINITI EX37
- 2011 INFINITI FX
- 2011 INFINITI FX35
- 2012 INFINITI FX35
- 2013 INFINITI FX35
- 2011 to 2012 INFINITI FX37
- 2013 INFINITI FX37
- 2011 to 2013 INFINITI FX50
- 2011 to 2012 INFINITI G25
- 2013 INFINITI G25
- 2011 to 2013 INFINITI G35
- 2011 to 2013 INFINITI G37
- 2014 to 2015 INFINITI G37
- 2013 INFINITI JX
- 2013 INFINITI JX35
- 2011 to 2012 INFINITI M
- 2012 to 2013 INFINITI M35 HYBRID
- 2014 INFINITI M35 HYBRID
- 2012 INFINITI M35H \(HY51\)
- 2011 to 2013 INFINITI M37
- 2011 to 2013 INFINITI M37 HYBRID
- 2011 to 2013 INFINITI M56
- 2011 to 2013 INFINITI M56 HYBRID
- 2015 to 2016 INFINITI Q40
- 2014 to 2018 INFINITI Q50
- 2014 to 2017 INFINITI Q50 HYBRID
- 2014 to 2015 INFINITI Q60
- 2016 INFINITI Q60
- 2017 to 2018 INFINITI Q60
- 2014 to 2018 INFINITI Q70
- 2014 to 2018 INFINITI Q70 HYBRID
- 2011 to 2012 INFINITI QX
- 2017 to 2018 INFINITI QX30
- 2014 to 2017 INFINITI QX50
- 2018 INFINITI QX50
- 2019 INFINITI QX50
- 2011 to 2013 INFINITI QX56
- 2014 to 2018 INFINITI QX60
- 2014 to 2018 INFINITI QX60 HYBRID
- 2014 to 2017 INFINITI QX70
- 2014 to 2018 INFINITI QX80

## Recalls for the same vehicles and component

- [19V654000](/recalls/nhtsa/19V654000.md), 2019-09-12: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [2015056](/recalls/tc/2015056.md), 2015-02-09: Wheels
- [2014162](/recalls/tc/2014162.md), 2014-05-07: Wheels
- [14V229000](/recalls/nhtsa/14V229000.md), 2014-05-02: WHEELS:LUGS/NUTS/BOLTS/STUDS

## Other bulletins for the same vehicles and component

- [ITB23\-023A](/bulletins/11014469.md), 2025-02-25, Service bulletin: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING; ELECTRICAL SYSTEM. AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015\-2024 Q50 \(V37\) 2015\-2018 Q50 Hybrid \(HV37\) 2017\-2022 Q60 \(CV37\) 2015\-2019 Q70 \(Y51\) 2015\-2018 Q70 Hybrid \(HY51\) 2019\-2024 QX50 \(J55\) 2022\-2024 QX55 \(FJ55\) 2015\-2021 QX60 \(L50\) 2022\-2024 QX60 \(L51\) 2015\-2019 QX60 Hybrid \(L50H\) 2015\-2024 QX80 \(Z62\) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions \(e.g., rain, snow, fog, etc.\) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following: • The ICC stopped working while driving, • The AEB/FEB warning light is ON, or turned ON, while driving \(Figure 1\), • The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving \(Figure 2\). AND • DTC C1A16, C1A16\-97, C2582, or C2582\-97 is the ONLY DTC stored. Figure 1 Figure 2 Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual
- [ITB19\-013E](/bulletins/11001187.md), 2024-06-07, Service bulletin: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING; ELECTRICAL SYSTEM. AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB19\-013D](/bulletins/10233648.md), 2023-04-04, Service bulletin: FORWARD COLLISION AVOIDANCE. AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB10\-067C](/bulletins/10232645.md), 2023-03-07, Service bulletin: WHEELS. WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB19\-013C](/bulletins/10207850.md), 2022-02-10, Service bulletin: LANE DEPARTURE: ASSIST; LANE DEPARTURE: BLIND SPOT DETECTION; ELECTRICAL SYSTEM. AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09063B](/bulletins/10192802.md), 2021-05-10, Service bulletin: EQUIPMENT:OTHER:LABELS; FORWARD COLLISION AVOIDANCE. SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- [ITB13026E](/bulletins/10192784.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:FILTER/SCREEN. SERVICE INFORMATION If the Display Control Unit \(DCU\) needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure of this bulletin. See this bulletin for further detail.
- [ITB16006](/bulletins/10192737.md), 2021-05-10, Service bulletin: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: SONAR/ULTRASONIC; EQUIPMENT. SERVICE INFORMATION When diagnosing the front sonar parking sensor for potentially unwanted activation \(e.g. sonar activates with no obstacle ahead\), inspect the front license plate, front license plate frame and if equipped, the front license plate bracket. See page 2 for example photos. The front sonar parking sensor may activate if: The front license plate is bent outward from its bracket \(there is a gap between the license plate and the bracket\) OR the front license plate frame is bent or loose and is hanging outward, away from the license plate and/or bracket \(there is a gap between the license plate frame and the license plate and/or bracket\) OR the bracket is loose and is hanging outward, away from the bumper \(there is a gap between the bracket and the bumper\). If any of these conditions are found, correct it by removing the gap \(straighten the license plate, straighten and/or secure the license plate frame, or secure the bracket, as it applies\). \- Retest the operation of the front sonar parking sensor. If the issue is not resolved, go to ASIST and the related Electronic Service Manual \(ESM\) for further diagnosis. See this bulletin for further detail.
- [P5325OL](/bulletins/10192659.md), 2021-05-10, Service bulletin: SUSPENSION; BACK OVER PREVENTION:SOFTWARE. Infiniti is conducting a Voluntary Service Campaign on certain MY 2014\-15 Q50 vehicles equipped with Direct Adaptive SteeringTM \(DAS\) system to update the DAS software to the latest production standards
- [P5325](/bulletins/10192654.md), 2021-05-10, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Infiniti is conducting a Voluntary Service Campaign on certain MY 2014\-15 Q50 vehicles equipped with Direct Adaptive SteeringTM \(DAS\) system to update the DAS software to the latest production standards

JSON: [/v1/bulletins/10136642](/v1/bulletins/10136642)

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