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Service bulletin PIT5264A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10135337
Published by NHTSA2018-05-07
Manufacturer's numberPIT5264A
Manufacturer's date2014-10-17
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a ?500 phone number? The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
BUICK CENTURY2000, 2001, 2002, 2003, 2004, 2005
BUICK ENCLAVE2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
BUICK ENCORE2013, 2014, 2015
BUICK LACROSSE2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
BUICK LESABRE2000, 2001, 2002, 2003, 2004, 2005
BUICK LESABRE2006
BUICK LUCERNE2006, 2007, 2008, 2009, 2010, 2011
BUICK LUCERNE2012
BUICK PARK AVENUE2000, 2001, 2002, 2003, 2004, 2005
BUICK RAINIER2004, 2005, 2006, 2007
BUICK REGAL2000, 2001, 2002, 2003, 2004
BUICK REGAL2005
BUICK REGAL2011, 2012, 2013, 2014, 2015
BUICK RENDEZVOUS2002, 2003, 2004, 2005, 2006, 2007
BUICK RIVIERA2000
BUICK TERRAZA2005, 2006, 2007
BUICK TERRAZA2008
BUICK VERANO2012, 2013, 2014, 2015
CADILLAC ATS2013, 2014, 2015
CADILLAC CATERA2000, 2001
CADILLAC CTS2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC DEVILLE2000, 2001, 2002, 2003, 2004, 2005
CADILLAC DTS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC ELDORADO2000, 2001, 2002
CADILLAC ELR2014, 2015
CADILLAC ESCALADE2000
CADILLAC ESCALADE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC ESCALADE ESV2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT 15002002, 2003, 2004, 2005, 2006 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SEVILLE2000, 2001, 2002, 2003, 2004
CADILLAC SRX2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC STS2005, 2006, 2007, 2008, 2009, 2010, 2011
CADILLAC STS2012
CADILLAC XLR2004, 2005, 2006, 2007, 2008, 2009
CADILLAC XTS2013, 2014, 2015
CHEVROLET ALERO EXPORT2000 to 2002
CHEVROLET ASTRO2000 to 2005
CHEVROLET AVALANCHE2007, 2008, 2009, 2010, 2011, 2012, 2013
CHEVROLET AVALANCHE 15002002, 2003, 2004, 2005, 2006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 25002002, 2003, 2004, 2005, 2006 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVEO2004, 2005, 2006
CHEVROLET AVEO2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET B72001
CHEVROLET B7 MEDIUM DUTY2000
CHEVROLET BLAZER2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET C SERIES2003 to 2009
CHEVROLET CAMARO2000, 2001, 2002
CHEVROLET CAMARO2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET CAPRICE2003 to 2004
CHEVROLET CAPRICE2011 to 2015
CHEVROLET CAPTIVA2008
CHEVROLET CAPTIVA2012 to 2015
CHEVROLET CAPTIVA SPORT2009
CHEVROLET CAPTIVA SPORT2010, 2011
CHEVROLET CAVALIER2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET CHEVEROLET SS2014 to 2015
CHEVROLET CHEVY VAN2000
CHEVROLET CITY EXPRESS2015
CHEVROLET CLASSIC2004 to 2006
CHEVROLET COBALT2005, 2006, 2007, 2008, 2009, 2010
CHEVROLET COLORADO2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET COLORADO2014
CHEVROLET COLORADO2015
CHEVROLET CONVENTIONAL2001
CHEVROLET CONVENTIONAL2003
CHEVROLET CORVETTE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET CRUZE2011, 2012, 2013, 2014, 2015
CHEVROLET EPICA2005
CHEVROLET EQUINOX2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET EXPRESS2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET F SERIES2005 to 2006
CHEVROLET G SERIES2000
CHEVROLET G VAN BUS2001 to 2002
CHEVROLET G VAN BUS2004 to 2006
CHEVROLET H SERIES2001
CHEVROLET HHR2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET IMPALA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET L SERIES2001 to 2002
CHEVROLET LUMINA2000, 2001
CHEVROLET LUMINA2002
CHEVROLET M SERIES2000 to 2002
CHEVROLET M VAN2001
CHEVROLET MALIBU2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET METRO2000, 2001
CHEVROLET MONTE CARLO2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007
CHEVROLET N3002014 to 2015
CHEVROLET OPTRA2004, 2005, 2006, 2007
CHEVROLET ORLANDO2012, 2013, 2014
CHEVROLET P SERIES2000 to 2001
CHEVROLET PRIZM2000 to 2002
CHEVROLET S102000 to 2004
CHEVROLET SILVERADO 15002006, 2007, 2008, 2009, 2010, 2011 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 15002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 1500 HD2002, 2003, 2004, 2005 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002000, 2001 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2012, 2013, 2014, 2015
CHEVROLET SPARK2013, 2014, 2015
CHEVROLET SPARK EV2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SSR2003, 2004, 2005, 2006
CHEVROLET SUBURBAN2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET T SERIES2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET T SERIES2010
CHEVROLET TAHOE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET TRACKER2000, 2001, 2002, 2003, 2004
CHEVROLET TRAILBLAZER2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET TRANS SPORT2000 to 2001
CHEVROLET TRAVERSE2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET TRAX2013, 2014, 2015
CHEVROLET UPLANDER2005, 2006, 2007, 2008, 2009
CHEVROLET V SERIES2000
CHEVROLET VENTURE2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET VOLT2011, 2012, 2013, 2014, 2015
CHEVROLET W SERIES2000
CHEVROLET W-SERIES2000 to 2010
GMC ACADIA2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC C SERIES2004 to 2009
GMC CANYON2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
GMC CANYON2015
GMC ENVOY2000 to 2001
GMC ENVOY2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC ENVOY XL2006 (the catalog's model; the bulletin names a series or trim of it)
GMC ENVOY XUV2004, 2005 (the catalog's model; the bulletin names a series or trim of it)
GMC G SERIES2000
GMC G SERIES2003
GMC G VAN BUS2000
GMC G VAN BUS2010
GMC GM2001 to 2002
GMC JIMMY2000 to 2004
GMC JIMMY CLASSIC2005
GMC M/L VAN2000 to 2001
GMC SAFARI2000, 2001, 2002, 2003, 2004, 2005
GMC SAFARI (GMC)2000 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC SIERRA 15002014 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2003 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2015 (the catalog's model; the bulletin names a series or trim of it)
GMC SONOMA2000, 2001, 2002, 2003, 2004
GMC SUBURBAN2000
GMC SUBURBAN2001
GMC TERRAIN2010, 2011, 2012, 2013, 2014, 2015
GMC TOPKICK2003 to 2010
GMC W-SERIES2004 to 2010
GMC YUKON2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC YUKON DENALI2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
GMC YUKON XL2012, 2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2015
HUMMER H22003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
HUMMER H32006, 2007, 2008, 2009, 2010
ISUZU 4500 SERIES2006
ISUZU ASCENDER2002
ISUZU ASCENDER2003, 2004, 2005, 2006, 2007, 2008
ISUZU ASCENDER2009
ISUZU H SERIES2007, 2008
ISUZU H SERIES2009
ISUZU I-2902010
ISUZU I-3502006
ISUZU N-SERIES2000 to 2005
ISUZU N-SERIES2007
ISUZU RODEO2000, 2001
ISUZU RODEO2003, 2004
ISUZU T SERIES2009 to 2010
ISUZU TROOPER2000, 2001, 2002
OLDSMOBILE ALERO2000, 2001, 2002, 2003, 2004
OLDSMOBILE AURORA2000
OLDSMOBILE AURORA2001, 2002, 2003
OLDSMOBILE BRAVADA2000, 2001, 2002, 2003, 2004
OLDSMOBILE INTRIGUE2000, 2001, 2002
OLDSMOBILE SILHOUETTE2000, 2001, 2002, 2003, 2004
PONTIAC AZTEK2001, 2002, 2003, 2004, 2005
PONTIAC BONNEVILLE2000, 2001, 2002, 2003, 2004, 2005
PONTIAC FIREBIRD2000, 2001, 2002
PONTIAC G32007
PONTIAC G32008, 2009, 2010
PONTIAC G32011
PONTIAC G52007, 2008, 2009, 2010
PONTIAC G52011
PONTIAC G62005, 2006, 2007, 2008, 2009, 2010
PONTIAC G82008, 2009, 2010
PONTIAC GRAND AM2000, 2001, 2002, 2003, 2004, 2005
PONTIAC GRAND PRIX2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008
PONTIAC GTO2004, 2005, 2006
PONTIAC GTO2007
PONTIAC MONTANA2000, 2001, 2002, 2003, 2004
PONTIAC MONTANA2005 to 2009
PONTIAC MONTANA EXT2000, 2001, 2002, 2003, 2004 (the catalog's model; the bulletin names a series or trim of it)
PONTIAC PURSUIT2005, 2006
PONTIAC PURSUIT2007 to 2009
PONTIAC SOLSTICE2006, 2007, 2008, 2009, 2010
PONTIAC SUNFIRE2000, 2001, 2002, 2003, 2004, 2005
PONTIAC TORRENT2006, 2007, 2008, 2009
PONTIAC TRANS SPORT2000 to 2001
PONTIAC VIBE2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
PONTIAC WAVE2005, 2006, 2007, 2008

And 23 more lines, in the JSON.

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V3010002014-06-06. ELECTRICAL SYSTEM:SOFTWARE; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
12V2240002012-05-18. ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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