# Service bulletin 16NA356 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10135290 - Published by NHTSA: 2018\-05\-07 - Manufacturer's number: 16NA356 - Manufacturer's date: 2016\-10\-24 - NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. ## NHTSA's summary This technical bulletin provides a procedure to clear the codes and re\-evaluate the XM radio channels to correct a condition of audio muting when listening to some Sirius XM channels but if they change channels they will find others that experience normal audio. This could be due to interference from transmitting sources outside of Sirius XM?s frequency range. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10135290-9999.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10135290-0001.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories ## Vehicles listed - 2016 to 2017 BUICK CASCADA - 2009 to 2017 BUICK ENCLAVE - 2013 to 2017 BUICK ENCORE - 2016 to 2017 BUICK ENVISION - 2009 to 2017 BUICK LACROSSE - 2009 to 2011 BUICK LUCERNE - 2012 BUICK LUCERNE - 2011 to 2017 BUICK REGAL - 2012 to 2017 BUICK VERANO - 2013 to 2017 CADILLAC ATS - 2016 CADILLAC CT6 - 2017 CADILLAC CT6 PLUG\-IN HYBRID - 2009 to 2017 CADILLAC CTS - 2009 to 2011 CADILLAC DTS - 2014 to 2017 CADILLAC ELR - 2009 to 2017 CADILLAC ESCALADE - 2009 to 2016 CADILLAC ESCALADE ESV - 2017 CADILLAC ESCALADE ESV - 2009 to 2013 CADILLAC ESCALADE EXT - 2009 to 2016 CADILLAC SRX - 2009 to 2011 CADILLAC STS - 2012 CADILLAC STS - 2009 CADILLAC XLR - 2017 CADILLAC XT5 - 2013 to 2017 CADILLAC XTS - 2016 CHEVROLET 3500 - 2009 to 2013 CHEVROLET AVALANCHE - 2009 to 2011 CHEVROLET AVEO - 2017 CHEVROLET BOLT EV - 2009 CHEVROLET C SERIES - 2010 to 2017 CHEVROLET CAMARO - 2011 to 2017 CHEVROLET CAPRICE - 2012 to 2014 CHEVROLET CAPTIVA - 2014 to 2017 CHEVROLET CHEVEROLET SS - 2015 to 2016 CHEVROLET CITY EXPRESS - 2009 to 2010 CHEVROLET COBALT - 2009 to 2012 CHEVROLET COLORADO - 2015 to 2017 CHEVROLET COLORADO - 2009 to 2017 CHEVROLET CORVETTE - 2011 to 2017 CHEVROLET CRUZE - 2009 to 2017 CHEVROLET EQUINOX - 2009 to 2017 CHEVROLET EXPRESS - 2009 to 2011 CHEVROLET HHR - 2009 to 2017 CHEVROLET IMPALA - 2017 CHEVROLET LOW CAB FORWARD 4500 - 2017 CHEVROLET LOW CAB FORWARD 5500 - 2009 to 2017 CHEVROLET MALIBU - 2017 CHEVROLET N300 MAX - 2012 to 2014 CHEVROLET ORLANDO - 2017 CHEVROLET SILVERADO - 2009 to 2011 CHEVROLET SILVERADO 1500 - 2014 CHEVROLET SILVERADO 1500 - 2009 to 2016 CHEVROLET SILVERADO 2500 - 2013 CHEVROLET SILVERADO 3500 - 2017 CHEVROLET SILVERADO 3500 - 2012 to 2017 CHEVROLET SONIC - 2013 to 2015 CHEVROLET SPARK - 2014 to 2017 CHEVROLET SPARK EV - 2009 to 2017 CHEVROLET SUBURBAN - 2009 CHEVROLET T SERIES - 2010 CHEVROLET T SERIES - 2009 to 2017 CHEVROLET TAHOE - 2009 CHEVROLET TRAILBLAZER - 2009 to 2017 CHEVROLET TRAVERSE - 2013 to 2017 CHEVROLET TRAX - 2009 CHEVROLET UPLANDER - 2011 to 2017 CHEVROLET VOLT - 2009 to 2010 CHEVROLET W\-SERIES - 2009 to 2017 GMC ACADIA - 2009 GMC C SERIES - 2009 to 2012 GMC CANYON - 2015 to 2017 GMC CANYON - 2009 GMC ENVOY - 2010 GMC G VAN BUS - 2009 to 2017 GMC SAVANA - 2017 GMC SIERRA - 2014 GMC SIERRA 1500 - 2009 to 2016 GMC SIERRA 2500 - 2009 to 2013 GMC SIERRA DENALI - 2015 to 2016 GMC SIERRA DENALI - 2010 to 2017 GMC TERRAIN - 2009 to 2010 GMC TOPKICK - 2009 to 2010 GMC W\-SERIES - 2009 to 2017 GMC YUKON - 2009 to 2013 GMC YUKON DENALI - 2009 to 2013 GMC YUKON DENALI XL - 2009 to 2011 GMC YUKON XL - 2012 to 2014 GMC YUKON XL - 2015 to 2017 GMC YUKON XL - 2009 to 2010 HUMMER H2 - 2009 to 2010 HUMMER H3 - 2009 ISUZU ASCENDER - 2009 to 2010 PONTIAC G3 - 2011 PONTIAC G3 - 2009 to 2010 PONTIAC G5 - 2009 to 2010 PONTIAC G6 - 2009 to 2010 PONTIAC G8 - 2009 PONTIAC MONTANA - 2009 PONTIAC PURSUIT - 2009 to 2010 PONTIAC SOLSTICE - 2009 PONTIAC TORRENT - 2009 to 2010 PONTIAC VIBE - 2009 to 2010 PONTIAC WAVE - 2009 SAAB 9\-3 - 2009 to 2010 SAAB 9\-5 - 2009 SAAB 9\-7X - 2009 SATURN ASTRA - 2010 SATURN ASTRA - 2009 to 2010 SATURN AURA - 2009 to 2010 SATURN OUTLOOK - 2009 to 2010 SATURN SKY - 2009 to 2010 SATURN VUE - 2011 SATURN VUE ## Recalls for the same vehicles and component - [21V496000](/recalls/nhtsa/21V496000.md), 2021-07-01: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER - [19V428000](/recalls/nhtsa/19V428000.md), 2019-06-11: EQUIPMENT - [2018212](/recalls/tc/2018212.md), 2018-04-27: Accessories - [18V267000](/recalls/nhtsa/18V267000.md), 2018-04-26: EQUIPMENT - [13V544000](/recalls/nhtsa/13V544000.md), 2015-10-30: EQUIPMENT:OTHER:LABELS - [14V706000](/recalls/nhtsa/14V706000.md), 2014-11-05: EQUIPMENT ADAPTIVE/MOBILITY - [14V345000](/recalls/nhtsa/14V345000.md), 2014-06-18: EQUIPMENT; VEHICLE SPEED CONTROL:ACCELERATOR PEDAL - [2014216](/recalls/tc/2014216.md), 2014-06-06: Accessories - [13V463000](/recalls/nhtsa/13V463000.md), 2013-09-26: EQUIPMENT:OTHER:LABELS - [12V169000](/recalls/nhtsa/12V169000.md), 2012-04-17: EQUIPMENT ADAPTIVE/MOBILITY ## Other bulletins for the same vehicles and component - [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability. - [PI0488C](/bulletins/10254219.md), 2024-05-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. Diagnostic Information for Transmission. - [PI0476A](/bulletins/10254216.md), 2024-05-06, Service bulletin: EQUIPMENT. Revised Installation Instructions for Accessory Windbreak. - [PI0408A](/bulletins/10254205.md), 2024-05-06, Service bulletin: TIRES; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Information on Tire Rotation Recommendations. - [PI0718B](/bulletins/10253616.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Audio System Speaker Rattle, Buzz Noise, Poor Sound - [PI0693C](/bulletins/10253609.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL. - [PI0689B](/bulletins/10253606.md), 2024-04-29, Service bulletin: EQUIPMENT. Tool or Utility Box Sagging, Mis\-aligned. - [PI0688F](/bulletins/10253605.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688E](/bulletins/10253604.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688D](/bulletins/10253603.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. JSON: [/v1/bulletins/10135290](/v1/bulletins/10135290) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2016NA356&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10135290&vehicle=Service%20bulletin%2016NA356)