# Service bulletin B620118

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10135040
- Published by NHTSA: 2018\-04\-23
- Manufacturer's number: B620118
- Manufacturer's date: 2018\-02\-01
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## NHTSA's summary

INSTRUMENT CLUSTER BLANKS OUT OR REMAINS DARK AFTER STARTING THE VEHICLE: Instrument cluster display goes black during starting or while driving.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10135040-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10135040-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Instrument cluster

## Vehicles listed

- 2013 BMW 1 SERIES M
- 2013 to 2017 BMW 320I
- 2014 to 2017 BMW 328D
- 2012 to 2016 BMW 328I
- 2017 BMW 330E
- 2017 BMW 330I
- 2012 to 2016 BMW 335I
- 2016 to 2017 BMW 340I
- 2014 to 2016 BMW 428I
- 2017 to 2018 BMW 430I
- 2014 to 2016 BMW 435I
- 2017 to 2018 BMW 440I
- 2016 to 2017 BMW F800 R
- 2015 BMW R1200 R
- 2017 BMW R1200 R

## Other bulletins for the same vehicles and component

- [B620322](/bulletins/10227566.md), 2022-12-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. After programming, the customer may complain that the Sport Mode display is not fully displayed in the instrument cluster. Instead of a red background in sport mode, the background is displayed in blue \(like ECO PRO mode\).
- [SIB620817](/bulletins/10215018.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Instrument Cluster cannot be programmed \- New information provided by thyis revision is psreceded by this symbol.
- [B620122](/bulletins/10208181.md), 2022-02-22, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT:ELECTRICAL. Temporary black screen in the instrument cluster.
- [B620818](/bulletins/10186225.md), 2021-02-01, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. ?INSTRUMENT CLUSTER DISPLAY SHAKES\-SHIFTS TO THE LEFT: The Instrument cluster intermittently flickers, shakes and has shifted to the left. The fault is resolved once the vehicle goes into sleep mode. The fault can reoccur at any point.
- [B620515](/bulletins/10151415.md), 2018-12-10, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. "Instrument Cluster: CBS ""Running\-in Check"" is Displayed. After replacing and / or programming the instrument cluster with ISTA/P 3.55.0 or higher \(integration Level F020\-15\-03\-501 or higher\), the CBS \(Condition Based Service\) displays ""running\-in check"" or ""1200 mile service is due"". The parameters of the CBS scopes for oil service, brake fluid, etc, can also be implausible or invalid. CAUSE Error in the CBS mapping data in the FEM \(Front Electronics Module\) and corrupt data in the instrument cluster during programming."
- [B620616](/bulletins/10151269.md), 2018-12-10, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Instrument Cluster Resets during Active Navigation. The instrument cluster \(MID KOMBI\) fails sporadically \(all gauges falling briefly to zero, flashing of all indicator lights\) and resets. Reset occurs during active route guidance and predictably when passing certain geographical positions. Software error in navigation head unit
- [B620116](/bulletins/10151016.md), 2018-12-10, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. "Vehicles which have had the Instrument Cluster \(KOMBI\) replaced may display incorrect CBS \(Condition Based Service\) data after programming. AFFECTED VEHICLES Vehicles which require this Service Action to be completed will show it as ""Open"" when checked either in the ""Service Menu"" of DCSnet \(Dealer Communication System\) or with the Key Reader. Incorrect SW calibration loaded after KOMBI replacement."
- [620613](/bulletins/10150076.md), 2018-12-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Condition Based Service Due Date Is Reset to 01/2000. The Condition Based Service \(CBS\) due date is reset to 01/2000 and cannot be updated for: \* Oil Service \* Check Vehicle Note: No fault code is stored Software error in the Instrument Cluster
- [620313](/bulletins/10149308.md), 2018-11-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Basic Instrument Cluster: Display Is Intermittently Inoperative. The display in the basic instrument cluster is intermittently inoperative. The following fault codes are stored in the instrument cluster: \* B7F6B4 "Instrument cluster: Error in the display unit when switching off \(NO SIGNAL\)" and/or \* B7F6AA "Display switch\-off error when starting up" Software error in the instrument cluster
- [620113](/bulletins/10149307.md), 2018-11-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. All Gauges and Displays in Instrument Cluster Inoperative. All gauges and displays in the instrument cluster are inoperative, including the following: \* Speedometer \* Revolution counter \* Fuel gauge \* Engine oil temperature \* No check control messages displayed ??No board computer information displayed Note: A power cycle does NOT rectify the issue. Software error in the instrument cluster

JSON: [/v1/bulletins/10135040](/v1/bulletins/10135040)

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