Service bulletin 09-010-18-3440
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10134694 |
| Published by NHTSA | 2018-04-23 |
| Manufacturer's number | 09-010-18-3440 |
| Manufacturer's date | 2018-03-19 |
| NHTSA component | ELECTRICAL SYSTEM:SOFTWARE |
NHTSA's summary
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Software
| MAZDA CX-3 | 2016, 2017, 2018 |
|---|---|
| MAZDA CX-5 | 2016, 2017, 2018 |
| MAZDA CX-9 | 2016, 2017, 2018 |
| MAZDA MAZDA3 | 2014, 2015, 2016, 2017, 2018 |
| MAZDA MAZDA6 | 2016, 2017, 2018 |
| MAZDA MX-5 | 2016, 2017, 2018 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SA-001-22b | 2022-04-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. |
|---|---|
| SA-001/22 | 2022-02-04. Service bulletin. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock |
| 09-021-21-3818b | 2021-10-02. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy. |
| SA-008-21 | 2021-02-06. Service bulletin. DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added. |
| 05-010-16 | 2021-02-01. Service bulletin. Shift shock while accelerating from A stop. Some customers may complain about a slight shift shock while accelerating from a stop and no A/T related DTC's are stored. The shift shock actually occurs intermittently at lock-up transition with the A/C on. Improperly learned values in the TCM for the lock-up slip control may cause excessive pressure for the lock-up clutch. To avoid improper learning, the control logic of the TCM has been changed. Customers having this concern should have their vehicle repaired using the following repair procedure. |
| SA385 | 2021-01-25. Service bulletin. If you experience issues with the current version of ID's such as missing tools or modules not showing after completing a network test, be advised that we are aware of these issues and are working to resolve them. As a counter measure, it is advised that you un-install ids and re-install version 103.00 and "do not update" until further notice. |
| 09-030-20-3740 | 2020-10-03. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. |
| 05-002-20-3704a | 2020-10-02. Service bulletin. Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctuation and the torsional resonance in the torque converter. To correct this concern, the PCM software has been modified to reduce the torque fluctuation. |
| SSPB6b | 2020-03-03. Service bulletin. 2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6 |
| SSPB6a | 2020-03-03. Service bulletin. 2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6 |