# Service bulletin Bulletin \- Updat

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10133402
- Published by NHTSA: 2018\-04\-16
- Manufacturer's number: Bulletin \- Updat
- Manufacturer's date: 2017\-11\-14
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## NHTSA's summary

On Audi A6 and A7 vehicles manufactured within a specific period, a software error may cause the instrument cluster to fail for a few seconds and then restart. In some cases, the MMI screen may fail at the same time and then restart.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10133402-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10133402-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Instrument cluster

## Vehicles listed

- 2017 AUDI A6
- 2017 AUDI A7

## Other bulletins for the same vehicles and component

- [A9023562032113\_8](/bulletins/10246152.md), 2023-12-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. This bulletin provides general information about the outside air temperature reading.
- [A9023322059335\_4](/bulletins/10240154.md), 2023-08-04, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. This bulletin provides information for when there is noise from the area around the instrument cluster.
- [A9022582059335\_3](/bulletins/10210527.md), 2022-05-05, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. This bulletin contains information on noises from the instrument cluster installation area.
- [A9021982059335\_2](/bulletins/10191544.md), 2021-05-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM. This bulletin contains information on noises from the instrument cluster installation area.
- [A9120232060681\_1](/bulletins/10181818.md), 2020-11-05, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. This bulletin contains instructions to update eligible cars from Google Earth to the new service provided by HERE.
- [A1720062028440\_5](/bulletins/10177300.md), 2020-08-06, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT. This informational bulletin explains when the range display is empty in the on\-board computer.
- [Dealer Letter \-](/bulletins/10133415.md), 2018-04-16, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. On Audi A6 and A7 vehicles manufactured within a specific period, a software error may cause the instrument cluster to fail for a few seconds and then restart. In some cases, the MMI screen may fail at the same time and then restart.
- [A171568 2028440\-](/bulletins/10123653.md), 2017-11-17, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY. Supersedes Technical Service Bulletin Group 17 number 14\-49 dated April 3, 2014. When the vehicle is completely refueled, the vehicle range \(?distance to empty?\) that is displayed is different than the vehicle range that was displayed the last time the vehicle was completely refueled. The displayed vehicle range drops inconsistently. After the vehicle is refueled, the displayed vehicle range does not change for a long period of time. When the vehicle is driven on hilly roads for a long period of time, the displayed vehicle range suddenly changes by a significant amount. There are no DTCs related to fuel senders stored in the instrument cluster control module, J285 \(address word 17\). This condition does not involve or affect the accuracy of the fuel level indicator, but only the estimated distance to empty display on the on\-board computer.
- [A911525 2042506\-](/bulletins/10123615.md), 2017-11-17, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Audi drive select functions cannot be selected. Cruise control does not work \(in A3 or TT only\). Navigation is not activated. Bluetooth is unavailable. Voice recognition is unavailable \(in all cars except A3 cabriolet. For A3 cabriolet, see TSB 2038136\).
- [A701550 2029280\-](/bulletins/10123612.md), 2017-11-17, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Supersedes Technical Service Bulletin Group 70 number 15\-45 dated April 15, 2015. The customer may report hearing noises from the upper dashboard area when driving on poor roads, making phone calls, or playing music. The noise can be caused by unfavorable tolerances between the instrument panel speaker and the center speaker trim. A speaker that has been incorrectly installed can make the condition worse. Because there is no attachment to the trim carrier in the speaker cut\-out, this area is the likely source of the vibration.

JSON: [/v1/bulletins/10133402](/v1/bulletins/10133402)

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