# Service bulletin ZHB\_Toyota POL17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10132699
- Published by NHTSA: 2018\-04\-02
- Manufacturer's number: ZHB\_Toyota POL17
- Manufacturer's date: 2017\-10\-25
- NHTSA component: EXTERIOR LIGHTING

## NHTSA's summary

Warranty Policy Bulletin: Toyota has received reports of customer concerns in which their vehicle's halogen low beam headlamp bulbs lifetime is shorter than expected. The Halogen Low Beam Headlamp Bulb is covered by Toyota's New Vehicle Limited Warranty\* for 3 years or 36,000 miles \(whichever occurs first\). However, Toyota is announcing a Customer Support Program to cover repairs related to the halogen head lamp bulbs due to these circumstances.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10132699-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10132699-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Lighting

## Vehicles listed

- 2010 to 2011 TOYOTA PRIUS

## Other bulletins for the same vehicles and component

- [Updated ZHB Deal](/bulletins/10169423.md), 2019-12-16, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH. Dealer Package: Customer Support Program ZHB Expired October 31, 2019. Toyota has received a number of reports regarding the halogen head lamps on certain 2010 ? 2011 model year Prius vehicles. In these reports, customers have indicated that their vehicle?s halogen low beam headlamp bulb lifetime is shorter than expected. Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.
- [ZHB\_Updated\_Deal](/bulletins/10161519.md), 2019-06-24, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS. Dealer Package: May 8, 2019 The interim repair Op Codes have been removed as Toyota now has sufficient inventory of repair kit part number 04007\-52147. Toyota has received a number of reports regarding the halogen head lamps on certain 2010 ? 2011 model year Prius vehicles. In these reports, customers have indicated that their vehicle?s halogen low beam headlamp bulb lifetime is shorter than expected. Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- [ZHB\_Toyota POL17](/bulletins/10161518.md), 2019-06-24, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS. Customer Support Program Bulletin: Toyota has received reports of customer concerns in which their vehicle?s halogen low beam headlamp bulbs lifetime is shorter than expected.
- [ZHB\_Toyota POL17](/bulletins/10142900.md), 2018-07-16, Service bulletin: EXTERIOR LIGHTING. Warranty Policy Bulletin: Toyota has received reports of customer concerns in which their vehicle's halogen low beam headlamp bulbs lifetime is shorter than expected.
- [ZHB\_Dealer Lette](/bulletins/10132703.md), 2018-04-02, Service bulletin: EXTERIOR LIGHTING. Dealer Letter: Toyota has received a number of reports regarding the halogen head lamps on certain 2010 ? 2011 model year Prius vehicles. In these reports, customers have indicated that their vehicle?s halogen low beam headlamp bulb lifetime is shorter than expected. Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.
- [ZHB\_Region Lette](/bulletins/10132702.md), 2018-04-02, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS. Region Letter: Toyota has received a number of reports regarding the halogen head lamps on certain 2010 ? 2011 model year Prius vehicles. In these reports, customers have indicated that their vehicle?s halogen low beam headlamp bulb lifetime is shorter than expected. Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.
- [ZHB\_Dealer Email](/bulletins/10132701.md), 2018-04-02, Service bulletin: EXTERIOR LIGHTING. Dealer Email: Toyota has received a number of reports regarding the halogen head lamps on certain 2010 ? 2011 model year Prius vehicles. In these reports, customers have indicated that their vehicle?s halogen low beam headlamp bulb lifetime is shorter than expected. Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.
- [ZHB\_Region Email](/bulletins/10132700.md), 2018-04-02, Service bulletin: EXTERIOR LIGHTING. Region Email: Toyota has received a number of reports regarding the halogen head lamps on certain 2010 ? 2011 model year Prius vehicles. In these reports, customers have indicated that their vehicle?s halogen low beam headlamp bulb lifetime is shorter than expected. Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever occurs first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.
- [ZHB\_Dealer Daily](/bulletins/10132698.md), 2018-04-02, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS. Dealer Daily Message: Customer Support Program ZHB Certain 2010\- 2011 Model Year Prius Coverage for Halogen Low Beam Headlamp Bulbs ? Customer Support Program ZHB Dealer Letter now available on TIS.
- [ZHB\_Toyota POL17](/bulletins/10131755.md), 2018-04-02, Service bulletin: EXTERIOR LIGHTING. Warranty Policy Bulletin: Toyota has received reports of customer concerns in which their vehicle?s halogen low beam headlamp bulbs lifetime is shorter than expected.

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