# Service bulletin ZG4\_Toyota POL17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10132688
- Published by NHTSA: 2018\-04\-02
- Manufacturer's number: ZG4\_Toyota POL17
- Manufacturer's date: 2017\-10\-23
- NHTSA component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## NHTSA's summary

Warranty Policy Bulletin: Toyota has received reports of customer concerns in which the power back door does not close properly. In some cases, the power back door may reach the fully closed position and then reverse to the open position. In certain instances, the power back door closes, but produces a pop or clunking noise.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10132688-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10132688-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Latches and locks, Door latch

## Vehicles listed

- 2008 to 2013 TOYOTA HIGHLANDER

## Other bulletins for the same vehicles and component

- [ZG4\_Toyota POL17](/bulletins/10142889.md), 2018-07-16, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Warranty Policy Bulletin: Toyota has received reports of customer concerns in which the power back door does not close properly. In some cases, the power back door may reach the fully closed position and then reverse to the open position. In certain instances, the power back door closes, but produces a pop or clunking noise.
- [ZG4\_Toyota POL17](/bulletins/10132469.md), 2018-04-02, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Warranty Policy Bulletin: Toyota has received reports of customer concerns in which the power back door does not close properly. In some cases, the power back door may reach the fully closed position and then reverse to the open position. In certain instances, the power back door closes, but produces a pop or clunking noise.
- [T\-SB\-0091\-12 Rev](/bulletins/10132242.md), 2018-04-02, Service bulletin: ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Some 2008\-2012 model year Highlander and Highlander HV vehicles may exhibit a condition where the Power Back Door does not close properly. The Back Door may get to the fully closed position and then reverse to the open position. In cases where the Power Back Door does close, a pop or clunk noise may also be heard when the back door latch reaches the striker during the power close function.
- [T\-SB\-0038\-15 OBS](/bulletins/10131831.md), 2018-04-02, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. TSB: OBSOLETE NOTICE March 17, 2017: This bulletin is now obsolete. Please see T\-SB\-0191\-17.
- [T\-SB\-0191\-17](/bulletins/10131803.md), 2018-04-02, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. TSB: Some 2008 ? 2013 model year Highlander and Highlander HV vehicles may exhibit a condition where the Power Back Door does not close properly. The Back Door may get to the fully closed position and then reverse to the open position. In other cases, the door may close, but a pop or clunk noise is heard when the door latch reaches the striker. Use the following information to inspect the Power Back Door and address this condition.

JSON: [/v1/bulletins/10132688](/v1/bulletins/10132688)

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