# Service bulletin PC612 2018

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10130506
- Published by NHTSA: 2018\-03\-26
- Manufacturer's number: PC612 2018
- Manufacturer's date: 2018\-02\-23
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

A\-IVI Software Reprogram \*\*\*\*\* Quality Action Summary \*\*\*\*\* Nissan is conducting a quality action on new vehicle inventory to reprogram the Alliance\-In Vehicle Infotainment \(A\-IVI\) software on specific MY2018 Rogue \(T32\) vehicles identified in SERVICE COMM or DBS National Service History ? Open Campaigns. These vehicles are either currently in dealer inventory or assigned and in transit to the dealer. The software update will correct a potential issue with the NissanConnect system displaying a blank screen after the vehicle is turned on. \*\*\*\*\* What Dealers Should Do \*\*\*\*\* 1. Verify if vehicles currently in dealer inventory are affected by using Service Comm or DBS National Service History ? Open Campaign I.D. PC612. \- New vehicles in dealer inventory can also be identified using DBS \(Sales\-\> Vehicle Inventory, and filter by Open Campaign\). \- Refer to NPSB 15\-460 for additional information \- Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to reprogram the affected vehicles. \- This procedure requires no tools and does not require a technician to perform \- The vehicle must be in range of the service departments Wi\-Fi network in order to download the software update \- The person performing the update must know the service department?s password to the secure WPA2 Wi\-Fi network \- Refer to NPSB17\-083 regarding service department Wi\-Fi network requirements 3. Dealers are requested to remedy any affected vehicle in dealer new inventory to help ensure customer satisfaction. 4. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10130506-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10130506-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2018 NISSAN ROGUE

## Other bulletins for the same vehicles and component

- [NTB20\-075](/bulletins/10182364.md), 2020-11-09, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATE POP\-UP NOTIFICATION SERVICE INFORMATION The infotainment system of the applied vehicle has the ability to update its software through an over\-the\-air \(OTA\) link. As software updates become available for new features, and/or patches, the software update screen \(pop\-up\) shown in Figure 1 will automatically be displayed. Much like cell phone and computer updates, this is a normal feature which allows the user to choose when an update is downloaded. • It is recommended that while in dealer inventory and this pop\-up appears, that “ Yes” is selected to provide the latest software version to the customer at delivery. NOTE: If the ignition is turned OFF in the middle of a download, it will automatically restart when the ignition is turned back ON. When one of the following is selected: Yes…..The pop\-up is hidden and the download starts in the background. Later…The pop\-up is hidden and displayed again in the next key cycle \(after cold start\).
- [NTB19\-067c](/bulletins/10177212.md), 2020-07-10, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [NTB19\-067b](/bulletins/10165780.md), 2019-10-09, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [NTB19\-067a](/bulletins/10165779.md), 2019-10-09, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [NTB19\-067](/bulletins/10165778.md), 2019-10-09, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV unit before starting the diagnosis. The software updates in the following Service Procedure are for the items below: • Stability improvements and bug fixes • System enhancements that will allow future Over\-The\-Air \(OTA\) updates. Without these software updates, future OTAs will not be possible. Refer to step 5 on page 5 to confirm that this bulletin applies. HINT: The update software only needs to be downloaded once and can then be used on multiple Applied Vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.
- [NTB17\-111d](/bulletins/10165760.md), 2019-10-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. NISSANCONNECT OVER THE AIR SOFTWARE UPDATE This bulletin has been superseded by NTB19\-067. Please discard previous versions of this bulletin.
- [NTB15\-049r](/bulletins/10153001.md), 2019-02-19, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with a Telematics Communication Unit \(TCU\). This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [NTB17\-111c](/bulletins/10149070.md), 2018-11-26, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. NISSANCONNECT OVER THE AIR SOFTWARE UPDATE This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard all previous versions of this bulletin.
- [P8327 Radar Sens](/bulletins/10148747.md), 2018-11-19, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; FORWARD COLLISION AVOIDANCE. Radar and/or Advanced Drive Assist System \(ADAS\) Reprogram \*\*\*\*\* Quality Action Summary \*\*\*\*\* Nissan is conducting a quality action to reprogram the Laser Radar and Advanced Drive Assist System \(ADAS\) software the on specific MY2018 Rogue \(T32\) and MY2018 Rogue Sport \(J11\) vehicles built in the Kyushu manufacturing plant. These vehicles are either currently in dealer inventory or assigned and in transit to the dealer. The software update is designed to help improve the performance of Automatic Emergency Braking \(AEB\) and Intelligent Forward Collision Warning \(I\-FCW\) systems in the affected vehicles. \*\*\*\*\* What Dealers Should Do \*\*\*\*\* 1. Verify if vehicles are affected by this quality action using Service Comm or National Service History ? Open Campaign I.D. P8327. \- New vehicles in dealer inventory can also be identified using DBS \(Sales\-\> Vehicle Inventory, and filter by Open Campaign\). \- Refer to NPSB 15\-460 for additional information \- Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to reprogram the Laser Radar and/or Advanced Drive Assist System \(ADAS\) control unit software. 3. Dealers are requested to remedy any affected vehicle in dealer new inventory prior to sale to ensure customer satisfaction. Thank you for your prompt attention to this matter. NISSAN NORTH AMERICA, INC. Aftersales DIVISION
- [NTB17\-111b](/bulletins/10145553.md), 2018-10-15, Service bulletin: EQUIPMENT:ELECTRICAL; EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. 2018 ROGUE; NISSANCONNECT OVER THE AIR SOFTWARE UPDATE This bulletin has been amended. Steps to check for additional software updates have been added. Please discard all previous versions of this bulletin.

JSON: [/v1/bulletins/10130506](/v1/bulletins/10130506)

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