# Service bulletin ITB12\-011j

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10129108
- Published by NHTSA: 2018\-02\-21
- Manufacturer's number: ITB12\-011j
- Manufacturer's date: 2018\-01\-04
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\)

## NHTSA's summary

TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10129108-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10129108-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2013 INFINITI JX35
- 2013 INFINITI M35 HYBRID
- 2013 INFINITI M37
- 2014 to 2018 INFINITI Q50
- 2014 to 2017 INFINITI Q50 HYBRID
- 2017 to 2018 INFINITI Q60
- 2014 to 2018 INFINITI Q70
- 2014 to 2018 INFINITI Q70 HYBRID
- 2017 to 2018 INFINITI QX30
- 2013 INFINITI QX56
- 2014 to 2018 INFINITI QX60
- 2014 to 2017 INFINITI QX60 HYBRID
- 2014 to 2018 INFINITI QX80

## Recalls for the same vehicles and component

- [17V476000](/recalls/nhtsa/17V476000.md), 2017-07-27: ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- [14V138000](/recalls/nhtsa/14V138000.md), 2014-03-25: AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
- [13V445000](/recalls/nhtsa/13V445000.md), 2013-10-17: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

## Other bulletins for the same vehicles and component

- [ITB19\-024B](/bulletins/10212027.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS. DTC B00A0\-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB14026](/bulletins/10192392.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC. IF YOU CONFIRM When initially applying the brakes: \* The brakes are too sensitive and may unexpectedly grab with a lower than normal pedal pressure. AND \* Only occurs at ambient temperatures below 40°F \(4°C\). NOTE: This Service Procedure will not change or affect any braking sensitivity above 40°F \(4°C\). ACTION 1. Bleed the brake hydraulic system. 2. Reprogram the Brake Controller. 3. Erase all DTCs present. Please see this bulletin for further details.
- [PC284](/bulletins/10192376.md), 2021-05-10, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE. Infiniti is conducting a Retailer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013\-14 JX35/QX60 vehicles that are currently in retailer inventory.
- [ITB20\-005](/bulletins/10172179.md), 2020-03-06, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:SOFTWARE. 2016\-2019 QX80; MIL ON WITH DTC P0174 IF YOU CONFIRM The MIL is ON and only DTC P0174 \(FUEL SYS LEAN B2\) is stored in the ECM. ACTION 1. Confirm the current ECM part number. 2. Reprogram the ECM, if applicable.
- [ITB18\-040c](/bulletins/10165747.md), 2019-10-08, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- [ITB18\-040a](/bulletins/10153546.md), 2019-02-25, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
- [ITB18\-040](/bulletins/10153545.md), 2019-02-25, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. INFINITI; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES IF YOU CONFIRM Any one or a combination of the following on an applied vehicle: \- Reverse camera is blank \(vehicles manufactured before May 1, 2018\) \- Reverse camera remains ON when in Drive \(vehicles manufactured before May 1, 2018\) \- Average fuel economy displays 99.9 MPG \- Display screen flickers at higher ambient interior temperatures \- SXM Info Apps \(Weather, Stocks, Fuel Prices\) inoperative ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit \(DCU\) of the vehicle being worked on. \- Confirmation is determined by comparing the DCU part number with those listed in Table on page 5. 2. If this bulletin applies, update the DCU software. \- See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.
- [ITB18\-035](/bulletins/10149807.md), 2018-12-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; LATCHES/LOCKS/LINKAGES. SECURITY ALARM SOUNDS AFTER USING MECHANICAL KEY TO UNLOCK DRIVER DOOR SERVICE INFORMATION Applied Vehicles listed above are no longer equipped with a door unlock sensor and/or Body Control Module \(BCM\) software to provide support for the door unlock sensor.
- [PC501](/bulletins/10139453.md), 2018-06-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. CVT Software Update/Warranty Extension Voluntary Service Campaign UPDATE April 6, 2018 Please discard earlier versions of this bulletin The announcement from December 7, 2016 has been revised to include: \- The campaign repair has been revised to be software update only \- Retailers must submit any open campaign claims for diagnosis or repair for CVT concerns no later than April 20, 2018 in order to have covered by this service campaign. After this date, all claims for diagnosis or repair related to CVT concerns on vehicles affected by PC501 will be administered under the Warranty Extension if still applicable
- [ITB12\-011k](/bulletins/10136647.md), 2018-05-14, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure\(s\) in entirety to properly perform the action\(s\). Please discard previous versions of this bulletin.

JSON: [/v1/bulletins/10129108](/v1/bulletins/10129108)

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