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Service bulletin 08-007-13

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10128951
Published by NHTSA2018-02-21
Manufacturer's number08-007-13
Manufacturer's date2013-02-09
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

RB5 RE2 Loss Of satellite Function, No Sirius ID Message This Bulletin involves updating the radio's software or replacing the Telematics Gateway Module (TGM) if required. A customer may experience a loss of satellite radio functions. The customer may note that a message, ? No Sirius ID? is displayed on the screen. Updating the radio software will prevent this condition from occurring . If the customer has lost all satellite radio functions and ?No Sirius ID? is displayed on the screen, the TGM/TGW will need to be replaced to repair this condition. NOTE: All radio and navigation functions are controlled by the TGM.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
DODGE JOURNEY2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
24-005-172022-08-08. Service bulletin. Flash: HVAC Diagnostic and System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with the latest available software. Some customers may notice one of the following:The Defrost button has to be pressed twice to activate the system. The Automatic Temperature Control (ATC)/ Manual Temperature Control (MTC) controller may lose its configuration. This condition can happen when the battery is disconnected or becomes low. This condition could also happen if CAN bus communication was lost. The software was changed to monitor the configuration every two secondsand updated it if the last data saved in memory is different from what is being received on the CAN bus to correct this issue (2011 Only).
08-032-12 REV. A2022-07-25. Service bulletin. Flash: No Audio From The Radio Caused By The Amplifier Not Communicating This bulletin involves re-flashing the Amplifier with updated software. The customer may indicate that there is no audio and/or radio is muted. This condition may be caused by the amplifier not communicating on the bus.Flashing the amplifier will correct this condition.
08-032-132021-03-15. Service bulletin. Flash: No Audio From The Radio Caused By The Amplifier Not Communicating This bulletin involves re-flashing the Amplifier with updated software. The customer may indicate that there is no audio and/or radio is muted. This condition may be caused by the amplifier not communicating on the bus.Flashing the amplifier will correct this condition.
08-010-152018-11-19. Service bulletin. Flash: DTC B1A8A-00 - No Start Condition With a Low Battery This bulletin involves reprogramming the Radio Frequency Hub (RF-HUB) with new software. A small number of customers may report no start condition with the Vehicle Security Light flashing and the DTC B1A8A-00 ? MULTI-MODULE VIN HANDSHAKE FAILURE ? active.
08-007-132018-06-04. Service bulletin. RB5 RE2 Loss Of satellite Function, No Sirius ID Message This Bulletin involves updating the radio's software or replacing the Telematics Gateway Module (TGM) if required. A customer may experience a loss of satellite radio functions. The customer may note that a message, ? No Sirius ID? is displayed on the screen. Updating the radio software will prevent this condition from occurring . If the customer has lost all satellite radio functions and ?No Sirius ID? is displayed on the screen, the TGM/TGW will need to be replaced to repair this condition. NOTE: All radio and navigation functions are controlled by the TGM.
08-055-17 REV. A2017-11-03. Service bulletin. Flash: Hands Free Module Software Enhancements This bulletin involves reprogramming the Hands Free Module (HFM) with the latest available software. The customer may experience the following:HFM does not boot properly. "Hands-Free Module Loading" displayedon the head unit.TheHFM is inoperative and unresponsive to all user input.TheHFM is unresponsive and appears off the bus to wiTECH.Inaccurate foreign language translations.VoiceRecognition (VR) is sluggish after changing the language.IPhone®4 starts auto recording itself.Backgroundnoise from Automated Speech Recognition. When in Bluetooth® Streaming Audio (BTSA) mode, the display will show?Music paused connecting phone? while a song is beingplayed and without an incoming call. Wrong BTSA screen when deleting. Whenin Text To Speech (TTS), it will be a mix of the TTS and recording. IPod®touch, BTSA will not Audio Stream.Integratedcenter stack screen will display ?music paused? afterignition was cycled and BTSA was being used before the ignition wasturned off.AutomaticSound Recognition (ASR) Microphone picking up background noise.WithSales code RSQ, when the language is set for Italian and after theignition is cycled, the phone screens will change to English.No response from the VR button on the steering wheel.Notbeing able to enter into the phone screen on the radio.Technicians may find Diagnostic Trouble Code (DTC) U0197-00 Lost CommunicationWith Hands Free Phone Module, is set. Thecustomer may note when trying to select a non-supported language likeRussian or Portuguese, the Hands Free screen will default to English.The VR will default back to the last language (Italian, French, Spanish,German or Dutch) the customer was using.After the software update has been completed, both the hands free screen and VR will default back to the last language used.Enhancements now include all vehicles, not just internationalvehicles.The following software enhancement isincluded:VR Teleprompter
18-050-16 REV. A2016-07-14. Service bulletin. "FLASH: POWERTRAIN DIAGNOSTIC AND SYSTEM IMPROVEMENTS THIS BULLETIN INVOLVES SELECTIVELY ERASING AND REPROGRAMMING THE POWERTRAIN CONTROL MODULE (PCM) WITH NEW SOFTWARE. SYMPTOM/CONDITION: A SMALL NUMBER OF CUSTOMERS MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION. UPON FURTHER INVESTIGATION THE TECHNICIAN MAY FIND ONE OR MORE OF THE FOLLOWING DIAGNOSTIC TROUBLE CODES (DTCS) SET IN THE PCM: JC VEHICLES 3.6L: · P0335 - CRANKSHAFT POSITION SENSOR CIRCUIT. · P2610 - PCM INTERNAL ENGINE OFF TIMER PERFORMANCE. · U0140 - LOST COMMUNICATION WITH BODY CONTROL MODULE (BCM). · P0456 - EVAP SYSTEM SMALL LEAK. · P0108 - MANIFOLD ABSOLUTE PRESSURE SENSOR CIRCUIT HIGH (2012 MY ONLY). THE FOLLOWING TRANSMISSION ENHANCEMENTS ARE ALSO INCLUDED IN THIS SOFTWARE UPDATE: · CONTINUOUS CYCLING OF FUEL PUMP RELAY WHEN USING REMOTE START. · 1 - 2 UPSHIFT CLUNK OR BUMP. · 3 - 4 HARSH UPSHIFT AT CLOSED THROTTLE AFTER A WOT STAB IN 1ST OR 2ND GEAR. · 4 - 5 UPSHIFT CLUNK OR BUMP. · 5 - 6 UPSHIFT CLUNK OR BUMP. · 5- 4 DOWNSHIFT CLUNK OR BUMP. · 6 - 5 DOWNSHIFT CLUNK OR BUMP. · RPM FLUCTUATING OR JERKING WHILE OPERATING IN CRUISE CONTROL. CONDITION IS MORE NOTICEABLE WHEN THE VEHICLE IS GOING UP AND DOWN GRADES. · IMPROVES THE CONSISTENCY OF HOW SHIFTS ARE CONTROLLED DURING UPSHIFTS “TORQUE MANAGEMENT”. · DELAYED DOWNSHIFTS. JC VEHICLES 2.4L: · **U0140 - LOST COMMUNICATION WITH BODY CONTROL MODULE (BCM).** · P0456 - EVAP SYSTEM SMALL LEAK. THE FOLLOWING TRANSMISSION ENHANCEMENTS ARE ALSO INCLUDED IN THIS SOFTWARE UPDATE: · 1 - 2 UPSHIFT CLUNK OR BUMP. · 3 - 4 HARSH UPSHIFT AT CLOSED THROTTLE AFTER A WOT STAB IN 1ST OR 2ND GEAR. · 4 - 5 UPSHIFT CLUNK OR BUMP. · RPM FLUCTUATING OR JERKING WHILE OPERATING IN CRUISE CONTROL. CONDITION IS MORE NOTICEABLE WHEN THE VEHICLE IS GOING UP AND DOWN GRADES. · 1 - 2 HARSH UPSHIFT GOING DOWN A GRADE. · 3 - 2 DOWNSHIFT CLUNK OR BUMP. · 4 - 3 DOWNSHIFT CLUNK OR BUMP.
18-024-12REV.A2016-04-26. Service bulletin. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
18-008-132016-04-26. Service bulletin. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
08-078-132016-04-26. Service bulletin. SUMMARY TO BE PROVIDED ON A FUTURE DATE.