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Service bulletin 23-022-12 REV. A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10128926
Published by NHTSA2018-02-21
Manufacturer's number23-022-12 REV. A
Manufacturer's date2012-11-21
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NHTSA's summary

Knocking Sound From Instrument Panel Area Near The A-Pillar This bulletin involves adjusting the driver side hood hinge and if necessary replacing the hinge pivot bolt. The customer may experience a knocking sound from the instrument panel area near the A-pillar.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Instrument cluster

Vehicles listed
DODGE DURANGO2011, 2012
JEEP GRAND CHEROKEE2011, 2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
2300120REVC2022-09-26. Service bulletin. Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension This bulletin involves replacing upper leather IP covers that have suffered delamination issues. Customers may comment on the following:The upper leather IP cover is delaminating or separating.
23-001-20 REV D2020-11-30. Service bulletin. Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension This bulletin involves replacing upper leather IP covers that have suffered delamination issues. Customers may comment on the following:The upper leather IP cover is delaminating or separating.
23-001-20 REV. C2020-09-28. Service bulletin. Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension This bulletin involves replacing upper leather IP covers that have suffered delamination issues. Customers may comment on the following:The upper leather IP cover is delaminating or separating.
23-036-192020-01-21. Service bulletin. Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension This bulletin involves replacing upper leather IP covers that have suffered delamination issues. Customers may comment on the following:The upper leather IP cover is delaminating or separating.
D-19-292020-01-21. Service bulletin. (X81) Leather Instrument Panel Top Pad Delaminating - 2011-2014 Jeep Grand Cherokee (WK)