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Service bulletin ATE-15-19

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10128423
Published by NHTSA2018-02-05
Manufacturer's numberATE-15-19
Manufacturer's date2015-08-26
NHTSA componentHYBRID PROPULSION SYSTEM

NHTSA's summary

To aid in diagnosing the high-voltage (HV) battery of the Audi Q5 Hybrid, Audi of America is pleased to inform you of the release and automatic delivery of the Audi Q5 Hybrid Minimum Required Tools (MRT) Shipment. Starting September 23, 2015, every Audi dealer will be shipped one AT-378 Audi Q5 Hybrid Special Tool Package, Freight F.O.B. Snap-On OEM and invoiced directly by the Audi Special Tools Program (Snap-On Business Solutions - SBS).

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Hybrid and electric drive

Vehicles listed
AUDI Q52008
AUDI Q52009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
23V8420002023-12-13. ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
Dealer 93R32024-04-05. Service bulletin. Audi is providing an updated 220V/240V charging unit cable and a compact/portable charging system software update for vehicles included in this service action.
Circular 93R32024-04-05. Service bulletin. Audi is providing an updated 220V/240V charging unit cable and a compact/portable charging system software update for vehicles included in this service action.
A1924552061918_62024-04-04. Service bulletin. This bulletin provides information when the low coolant light is on but the coolant level is within specifications.
A5322052043016_32022-08-03. Service bulletin. This bulletin contains repair information for when there area cables visible in the passenger compartment of the vehicle.
Dealer 93K82022-02-04. Service bulletin. Portable Charging Unit Default Setting & Label
A9320332057353_52020-10-06. Service bulletin. This bulletin contains a software update for when the charger is not working properly at home.
A1920072060218_22020-10-06. Service bulletin. This bulletin contains a software update for DTC P0C4300 or P0CE100.
A1920052060218_12020-08-06. Service bulletin. This bulletin contains a software update for DTC P0C4300 or P0CE100.
A271626204508112017-02-28. Service bulletin. THIS TECHNICAL SERVICE BULLETIN PROVIDES TROUBLESHOOTING FOR THE BATTERY FOR A CONDITION THAT CAUSES NO START DUE TO LOW VOLTAGE.
9315012038152/22015-06-10. Service bulletin. 2012-2015 AUDI Q5 HYBRID WARNING LIGHT LIGHTS UP IN THE INSTRUMENTAL CLUSTER, INDICATING THAT THE ELECTRIC DRIVE DOES NOT WORK. *CW