# Service bulletin SSM73700

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10127608
- Published by NHTSA: 2018\-01\-29
- Manufacturer's number: SSM73700
- Manufacturer's date: 2017\-12\-17
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

ISSUE: Jaguar Land Rover \(JLR\) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics \(SDD\) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. \(Note below reference urgent vehicles only.\)

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127608-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127608-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2018 JAGUAR E\-PACE
- 2017 to 2018 JAGUAR F\-PACE
- 2014 to 2018 JAGUAR F\-TYPE
- 2017 to 2018 JAGUAR XE
- 2016 to 2018 JAGUAR XF
- 2010 to 2018 JAGUAR XJ

## Recalls for the same vehicles and component

- [18V052000](/recalls/nhtsa/18V052000.md), 2018-01-12: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [14V292000](/recalls/nhtsa/14V292000.md), 2014-06-02: ELECTRICAL SYSTEM:SOFTWARE

## Other bulletins for the same vehicles and component

- [DVD13907](/bulletins/10231207.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 07
- [DVD13906](/bulletins/10231206.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SDD Updates
- [DVD13905](/bulletins/10231205.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 05
- [DVD13904](/bulletins/10231204.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 04
- [DVD13903](/bulletins/10231203.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 03
- [DVD13901](/bulletins/10231201.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SDD Updates
- [DVD13900](/bulletins/10231200.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SDD machine is at the latest level of As\-built and Calibration files
- [DVD13808](/bulletins/10231196.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. DVD software update
- [DVD13806](/bulletins/10231194.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 06
- [DVD13805](/bulletins/10231193.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. DVD software update

JSON: [/v1/bulletins/10127608](/v1/bulletins/10127608)

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