# Service bulletin SSM73699

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10127518
- Published by NHTSA: 2018\-01\-29
- Manufacturer's number: SSM73699
- Manufacturer's date: 2017\-12\-17
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

ISSUE: Jaguar Land Rover \(JLR\) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics \(SDD\) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. \(Note below reference urgent vehicles only.\)

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127518-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127518-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2017 to 2018 LAND ROVER DISCOVERY
- 2013 to 2018 LAND ROVER RANGE ROVER
- 2014 to 2017 LAND ROVER RANGE ROVER SPORT

## Recalls for the same vehicles and component

- [20V143000](/recalls/nhtsa/20V143000.md), 2020-03-12: ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING
- [18V337000](/recalls/nhtsa/18V337000.md), 2018-05-23: ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE
- [14V163000](/recalls/nhtsa/14V163000.md), 2014-03-31: ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING:TURN SIGNAL

## Other bulletins for the same vehicles and component

- [SSM75814](/bulletins/10243688.md), 2023-10-06, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Weather and Park \& Pay Apps disappear after PIVI update
- [SSM76022](/bulletins/10239047.md), 2023-07-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; COMMUNICATION:MANUFACTURER TELEMATICS. JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
- [DVD13911V194](/bulletins/10224472.md), 2022-10-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Land Rover SDD Software Update
- [SSM75855](/bulletins/10222703.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
- [SSM75805](/bulletins/10222690.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
- [DVD132051](/bulletins/10214101.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update.
- [DVD1330](/bulletins/10214100.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update.
- [DVD13802](/bulletins/10214099.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Before you install Software update 02.
- [DVD137](/bulletins/10214098.md), 2022-06-13, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. Software update.
- [LTB00546NAS1](/bulletins/10214084.md), 2022-06-13, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; SEATS:MID/REAR ASSEMBLY. Technical Bulletin: Rear Seat Power Fold Feature Increase In Operational Time

JSON: [/v1/bulletins/10127518](/v1/bulletins/10127518)

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