# Service bulletin ITB17\-057

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10127442
- Published by NHTSA: 2018\-01\-29
- Manufacturer's number: ITB17\-057
- Manufacturer's date: 2017\-12\-01
- NHTSA component: EQUIPMENT:APPLIANCE:AIR CONDITIONER

## NHTSA's summary

2011 \- 2013 M AND M HYBRID, 2014\-2015 Q70 AND Q70 HYBRID; POOR HEATER PERFORMANCE FROM THE PASSENGER SIDE IF YOU CONFIRM With the engine running at full operating temperature and the HVAC set to VENT \(face\) and 90°F on both sides, the VENT air temperature on the passenger side is more than 10°F colder than the VENT air temperature on the driver side, AND THEN When the HVAC control is adjusted to 60°F on both sides, there is a noticeable change from warm air to cool \(A/C\) air discharged from VENT on both sides. This confirms proper MIX door operation, NOTE: If the MIX door operation is abnormal, this bulletin does not apply. Refer to ASIST for further diagnostic information. AND No HVAC DTCs are stored. ACTION 1. Drain the engine coolant. 2. Modify the thermostat. 3. Flush the cooling system 3 times with Long Life Coolant. 4. Replace the heater core. 5. Replace the thermostat with gasket.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127442-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127442-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Heating and air conditioning

## Vehicles listed

- 2012 INFINITI M35 HYBRID
- 2011 to 2013 INFINITI M37
- 2011 to 2013 INFINITI M37 HYBRID
- 2011 to 2013 INFINITI M56
- 2011 to 2013 INFINITI M56 HYBRID
- 2014 to 2015 INFINITI Q70
- 2014 to 2015 INFINITI Q70 HYBRID

## Other bulletins for the same vehicles and component

- [ITB12\-011Q](/bulletins/10249891.md), 2024-02-08, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB11\-046B](/bulletins/10212025.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). VOLUNTARY SERVICE CAMPAIGN CALL WAITING FUNCTION NAVIGATION UPDATE Service Campaign ID \# P1235 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1235. • Discard all previous versions of ITB11\-046.
- [ITB11\-047C](/bulletins/10202229.md), 2021-10-13, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. VOLUNTARY SERVICE CAMPAIGN 2011 – 2012 M; BLUETOOTH SOUND QUALITY Service Campaign ID \# P1239 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1239. • Discard all previous versions of ITB11\-047.
- [ITB11\-051A](/bulletins/10202228.md), 2021-10-13, Service bulletin: EQUIPMENT. VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M; REAR WINDOW SUNSHADE Service Campaign ID \# P1238 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1238. • Discard all previous versions of ITB11\-051.
- [ITB10\-047A](/bulletins/10200008.md), 2021-08-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STEERING. VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M37 / M56; 4 WHEEL ACTIVE STEERING Service Campaign ID \# P0328 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P0328. • Discard all previous versions of ITB10\-047.
- [ITB11021B](/bulletins/10192842.md), 2021-05-10, Service bulletin: EQUIPMENT; TIRES. SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In\-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked \(not moved\) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90° \(see Figure 1\). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.
- [P6305OL](/bulletins/10192828.md), 2021-05-10, Service bulletin: ENGINE; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Infiniti is conducting a Voluntary Service Campaign on certain 2011\-2013 QX56 and 2011\-2013 M56 vehicles to replace the ?Timing Chain?.
- [ITB09041A](/bulletins/10192806.md), 2021-05-10, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:APPLIANCE:AIR CONDITIONER. IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o\-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O\-ring seal. See this bulletin for further detail.
- [ITB09063B](/bulletins/10192802.md), 2021-05-10, Service bulletin: EQUIPMENT:OTHER:LABELS; FORWARD COLLISION AVOIDANCE. SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- [ITB15021A](/bulletins/10192788.md), 2021-05-10, Service bulletin: EQUIPMENT; FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP. SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE \- Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.

JSON: [/v1/bulletins/10127442](/v1/bulletins/10127442)

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