# Service bulletin SSM 46947

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10127424
- Published by NHTSA: 2018\-01\-29
- Manufacturer's number: SSM 46947
- Manufacturer's date: 2017\-11\-29
- NHTSA component: EQUIPMENT; BACK OVER PREVENTION; ELECTRICAL SYSTEM; LANE DEPARTURE

## NHTSA's summary

Some 2016\-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available, refer to WSM Section 415\-00 and update the APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127424-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127424-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Electrical system, Equipment and accessories, Backup camera

## Vehicles listed

- 2016 to 2017 FORD C\-MAX
- 2016 to 2017 FORD EDGE
- 2016 to 2017 FORD ESCAPE
- 2016 to 2017 FORD EXPEDITION
- 2017 FORD EXPLORER
- 2016 to 2017 FORD F\-150
- 2017 FORD F\-250 SD
- 2017 FORD F\-350 SD
- 2017 FORD F\-450 SD
- 2017 FORD F\-550 SD
- 2017 FORD F\-650 SD
- 2017 FORD F\-750 SD
- 2016 to 2017 FORD FIESTA
- 2016 to 2017 FORD FLEX
- 2016 to 2017 FORD FOCUS
- 2017 FORD FUSION
- 2016 to 2017 FORD MUSTANG
- 2016 to 2017 FORD TAURUS
- 2016 to 2017 FORD TRANSIT
- 2017 FORD TRANSIT CONNECT
- 2017 LINCOLN CONTINENTAL
- 2016 to 2017 LINCOLN MKC
- 2016 LINCOLN MKS
- 2016 to 2017 LINCOLN MKT
- 2016 to 2017 LINCOLN MKX
- 2017 LINCOLN MKZ
- 2016 to 2017 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [25V695000](/recalls/nhtsa/25V695000.md), 2025-10-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [25V572000](/recalls/nhtsa/25V572000.md), 2025-09-03: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [22V644000](/recalls/nhtsa/22V644000.md), 2022-08-26: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [22V082000](/recalls/nhtsa/22V082000.md), 2022-02-16: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## Other bulletins for the same vehicles and component

- [25N17](/bulletins/11030282.md), 2026-03-27, Other: LANE DEPARTURE: BLIND SPOT DETECTION; BACK OVER PREVENTION: WARNINGS; BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING; UNKNOWN OR OTHER. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015\-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
- [SSM 51263](/bulletins/10228880.md), 2023-01-06, Service bulletin: BACK OVER PREVENTION; STRUCTURE:BODY:DOOR. Some 2015\-2023 F\-150, 2017\-2022 F\-Super Duty, and 2019\-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off\-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.
- [SSM 51248](/bulletins/10228866.md), 2023-01-05, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Some 2015\-2020 Edge, 2016\-2018 MKX, 2019\-2020 Nautilus, 2018\-2021 Expedition/Navigator, and 2020\-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module \(RGTM\) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 50659](/bulletins/10210240.md), 2022-04-13, Service bulletin: BACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM. Some 2017\-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system \(GPS\) and a connected human machine interface \(HMI\) radio \(CHR\) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module \(ACM\) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 19\-2273](/bulletins/10165702.md), 2019-10-04, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT; ELECTRICAL SYSTEM. Some 2015\-2017 Mustang vehicles may experience an inoperative rear parking aid camera, luggage compartment lamp, luggage compartment lid release and/or poor satellite radio reception. This may be due to damage to the 14A005 harness in the area of the right side luggage compartment lid hinge. This concern may be accompanied by diagnostic trouble codes \(DTCs\) B115E, C1001, and B1A89. To resolve the condition, follow the Service Procedure steps to inspect and repair the wiring harness.
- [SSM 48103](/bulletins/10163591.md), 2019-08-07, Service bulletin: ELECTRICAL SYSTEM; BACK OVER PREVENTION: SENSING SYSTEM: LIDAR. Some 2015\-2017 Expedition/Navigator front and rear bumper parking aid sensor harnesses FL7Z\-15K867\-A and BL7Z\-15K868\-A are currently not available. It is recommended that dealers repair or rebuild these harnesses until harnesses become available. For harness FL7Z\-15K867\-A, use 9U2Z\-14S411\-CC pigtail kits for C1428, C1429, C1430, and C1431 \(front parking sensor connectors\), use CU2Z\-14S411\-MA pigtail kits for C1322, C1323, C1750 and C1751 \(fog lights and DRLs\), and CU2Z\-14S411\-ADA for C110 \(bumper\-to\-body harness\). For the BL7Z\-15K868\-A harness, use 9U2Z\-14S411\-CC pigtail kits for C4009, C4010, C4011, and C4012 \(rear parking sensors\), use FU2Z\-14S411\-DB for C494 \(bumper\-to\-body harness\). For unused/open cavities, cut the pigtail wire 1" from the connector and use heat shrink to seal the wire to prevent water entry.
- [SSM 47194](/bulletins/10137108.md), 2018-05-21, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING. Some 2017\-2018 Fusion vehicles equipped with 2.7L and MKZ vehicles equipped with 2.0L or 3.0L Ecoboost vehicles without painted calipers and built on or before 5\-Mar\-2018, may exhibit a brake moan noise from the rear when backing up on the first application in the morning. To resolve this concern, replace the rear brake pads with a new brake pad kit part number JG9Z\-2200\-A. The brake pad kit contains a unique grease packet which must be used in conjunction with the new brake pads to resolve the concern. Refer to Workshop Manual \(WSM\), Section 206\-00 for installation. For claiming, use causal part 2200 and applicable labor operations in section 2 of the service labor time standards \(SLTS\) manual.
- [SSM 46862](/bulletins/10125080.md), 2017-12-14, Service bulletin: BACK OVER PREVENTION: CAMERA SYSTEM. Some owners of 2013\-2018 Escape vehicles may complain of the rear license plate viewed in the lower portion of the display screen when using the parking aid camera. This is due to the convex camera lens to provide as much viewing angle as possible. This is a normal vehicle characteristic and no repairs or adjustments should be attempted to correct this condition.
- [TSB 17\-2068](/bulletins/10109001.md), 2017-08-01, Service bulletin: EQUIPMENT:ELECTRICAL; BACK OVER PREVENTION: CAMERA SYSTEM. Some 2016\-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1\-Jul\-2015 and through 31\-Dec\-2016 may exhibit a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse gear. This will occur only at ambient temperatures ranging from \-5 Å'C to 5 Å'C \(23 Å'F to 41 Å'F\). This maybe due to a temperature dependent issue within the APIM crystal oscillator circuitry. Follow the Service Procedure steps to correct the condition.
- [SSM 46320](/bulletins/10095169.md), 2017-03-15, Service bulletin: BACK OVER PREVENTION: CAMERA SYSTEM. SOME 2016\-2017 MKX VEHICLES EQUIPPED WITH A FRONT VIEW CAMERA AND BUILT ON OR BEFORE 25\-NOV\-2016 MAY EXHIBIT A FRONT VIEW CAMERA THAT STAYS DEPLOYED IN PARK, IS SLOW TO RETRACT WHEN SHIFTED TO NEUTRAL, DEPLOYS WHEN SHIFTING FROM PARK TO DRIVE OR DRIVE TO PARK, AND/OR DEPLOYS DURING A REMOTE START. TO CORRECT THE CONDITION, UPDATE THE IMAGE PROCESSING MODULE B \(IPM\-B\) TO THE LATEST LEVEL CALIBRATION USING IDS VERSION 103.05 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 19H405 AND APPLICABLE LABOR OPERATION\(S\) IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL.

JSON: [/v1/bulletins/10127424](/v1/bulletins/10127424)

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