# Service bulletin SSM 46930

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10127417
- Published by NHTSA: 2018\-01\-29
- Manufacturer's number: SSM 46930
- Manufacturer's date: 2017\-11\-22
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

Some 2016\-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual \(WSM\) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415\-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127417-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10127417-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2016 to 2017 FORD C\-MAX
- 2016 to 2018 FORD EDGE
- 2016 to 2018 FORD ESCAPE
- 2016 to 2017 FORD EXPEDITION
- 2017 to 2018 FORD EXPLORER
- 2016 to 2018 FORD F\-150
- 2016 to 2017 FORD FIESTA
- 2016 to 2018 FORD FLEX
- 2016 to 2018 FORD FOCUS
- 2017 to 2018 FORD FUSION
- 2016 to 2018 FORD MUSTANG
- 2016 to 2018 FORD TAURUS
- 2016 to 2018 FORD TRANSIT
- 2017 FORD TRANSIT CONNECT
- 2017 to 2018 LINCOLN CONTINENTAL
- 2016 to 2018 LINCOLN MKC
- 2016 LINCOLN MKS
- 2016 to 2018 LINCOLN MKT
- 2016 to 2018 LINCOLN MKX
- 2017 to 2018 LINCOLN MKZ
- 2016 to 2017 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [26V012000](/recalls/nhtsa/26V012000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [26V011000](/recalls/nhtsa/26V011000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [20V098000](/recalls/nhtsa/20V098000.md), 2020-02-21: ENGINE; EQUIPMENT:ELECTRICAL
- [19V278000](/recalls/nhtsa/19V278000.md), 2019-04-08: ENGINE; EQUIPMENT:ELECTRICAL
- [19V271000](/recalls/nhtsa/19V271000.md), 2019-04-03: EQUIPMENT ADAPTIVE/MOBILITY
- [19V183000](/recalls/nhtsa/19V183000.md), 2019-03-06: EQUIPMENT ADAPTIVE/MOBILITY
- [2017276](/recalls/tc/2017276.md), 2017-05-23: Accessories
- [2016089](/recalls/tc/2016089.md), 2016-02-22: Accessories

## Other bulletins for the same vehicles and component

- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [22M03 S1](/bulletins/10253963.md), 2024-05-02, Service bulletin: EQUIPMENT. Certain 2017\-2020 Model Year Continental and Super Duty, 2018\-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- [TSB 23\-2433](/bulletins/10248371.md), 2024-01-05, Service bulletin: EQUIPMENT. Some 2015\-2020 Mustang vehicles built on or before 30\-Aug\-2020 may exhibit a rattle like noise coming from the front seat. This may be due to the mating surface between the seat frame and floor pans. To correct this condition, follow the Service Procedure to clean the mating surface.
- [SSM 51962](/bulletins/10244827.md), 2023-11-03, Service bulletin: SERVICE BRAKES; EQUIPMENT. Some 2016\-2018 F\-150 and 2016\-2017 Expedition/Navigator vehicles may require pressure bleeding of the brake system. The brake system pressure bleeding procedure in the Workshop Manual \(WSM\), Section 206\-00, has been updated to add a warning to not apply the brake pedal or master cylinder damage may occur.
- [TSB 23\-2334](/bulletins/10244797.md), 2023-11-03, Service bulletin: EQUIPMENT; STRUCTURE:BODY:DOOR. This article supersedes TSB 21\-2220 to update the model years affected and part list. Some 2018\-2024 Mustang coupe vehicles may exhibit a sagging headliner or gap where the headliner meets the upper door weatherstrip. This may be due to an outward bent door frame moulding not allowing the weatherstrip to overlap the headliner properly. To correct this condition, follow the Service Procedure to replace the door frame moulding.
- [SSM 51947](/bulletins/10243652.md), 2023-10-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Some 2015\-2019 F\-Super Duty and 2015\-2020 F\-150/Mustang vehicles may require replacement of the powertrain control module \(PCM\) for various reasons. While performing a programmable module installation \(PMI\) using the Integrated Diagnostic Service \(IDS\) scan tool, an error message may state: Configuration Failed, Would You Like To Retry? This may be due to improper module replacement steps. Make sure that the original module is installed in the vehicle, delete the vehicle session, then start a new vehicle session. Once the session starts, run the PCM PMI and install the new PCM only when the scan tool instructs. Finish the PMI by following the prompts given by IDS. If the original PCM is not available, it is possible to configure the module by running as\-built programming on the PCM. When IDS asks to obtain part numbers or configuration data, select configuration data.
- [SSM 51937](/bulletins/10243609.md), 2023-10-05, Service bulletin: EQUIPMENT. Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre\-delivery inspection \(PDI\). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual \(WSM\) Section 501\-09 Rear View Mirrors \- General Procedures \- Power Mirrors Synchronization.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 51829](/bulletins/10240719.md), 2023-08-14, Service bulletin: EQUIPMENT; VISIBILITY:REARVIEW MIRRORS/DEVICES. Some F\-Super Duty and F\-150 vehicles equipped with trailer tow mirror may exhibit various exterior rear view mirror functional concerns that require replacement after diagnosis. To properly determine if the defect is warrantable, cleaning and close inspection of the affected mirror may be required. To aid in proper warranty determination, the Rear\-View Mirror Analysis general service bulletin \(GSB\) has been updated with a detailed cleaning procedure that should be followed prior to any inspection. New labor operations \(17682ZZ or 17682ZZT\) have been created that covers the cleaning and inspection process and may be used even if condition of failure is non\-warrantable. Ford has inspected numerous returned parts and determined many cases are caused by damage which is unwarrantable and may be subject to chargeback. Refer to the latest version of the GSB on OASIS.
- [SB23\-01](/bulletins/10240305.md), 2023-08-03, Service bulletin: SUSPENSION; STEERING; EQUIPMENT. Spl Parts, Inc. communications index accompanying MCP uploads 23mc40464 \& 23mc40471

JSON: [/v1/bulletins/10127417](/v1/bulletins/10127417)

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