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Service bulletin PIT4994E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10127239
Published by NHTSA2018-01-22
Manufacturer's numberPIT4994E
Manufacturer's date2015-09-29
NHTSA componentSTRUCTURE:BODY:HATCHBACK/LIFTGATE

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicle that have a rattle noise from the rear lift gate on rough roads. Technician will need to inspect the lift gate wedges by opening the lift gate, insert paper between the body side & lift-gate side wedges, and then close the lift gate. If the paper cannot be removed, grease lift-gate side wedges. If the paper can be removed, reset the wedges by loosen lift-gate side wedge center screw to allow center portion to "ratchet" along internal detents freely, pull center adjustment portion of lift-gate side wedges to full downward position, close lift-gate to full latch engagement then use power to close lift-gate system (if available), close manually on non-power lift gates and do not slam, open lift gate, and pull the center adjustment portion down one additional detent & torque screw 5.0 newton meters if wedge adjustment does not have enough travel for the one additional detent add washer under the two lift-gate side wedge attachments to shim as required. Now to inspect the lift gate wedges by opening the lift gate, insert paper between the body side & lift-gate side wedges, and then close the lift gate. If the paper cannot be removed, grease lift-gate side wedges. If the concern is still present adjust lift-gate latch striker.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
CHEVROLET EQUINOX2010, 2011, 2012, 2013, 2014, 2015, 2016
GMC TERRAIN2010, 2011, 2012, 2013, 2014, 2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20130712013-03-05. Structure

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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21-NA-0432024-12-10. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
23-NA-2192024-11-05. Service bulletin. This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
PI0716A2024-04-29. Service bulletin. Road Debris (Mud) on Rocker Panel at Front Door Area.
PI0281K2024-02-14. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
142712024-01-16. Service bulletin. Power Seat Height Adjuster Bolt
PIT52962024-01-08. Service bulletin. Creak Or Pop Type Noise From Right Front Body During At Slow Speeds Driving
PIT51992023-12-26. Service bulletin. Whistle Wind Noise From Drivers Side Mirror Area.
PIT5176B2023-12-26. Service bulletin. Intermittent Theft Deterrent Alarm or Horn or Hood Ajar Message