# Service bulletin LTB01009NAS4

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10125257
- Published by NHTSA: 2017\-12\-14
- Manufacturer's number: LTB01009NAS4
- Manufacturer's date: 2017\-09\-22
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Situation: In response to customer feedback on the performance of the InControl® Touch Pro system, Jaguar Land Rover has developed a software upgrade. Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: \* Satellite Digital Audio Radio Service \(SDARS\) lock up, audio loss, channel artwork not displayed \* Infotainment Master Controller \(IMC\) resets, blank screens, and poor system performance \* CD ripping/playback issues \* Camera stability issues when reverse selected \* Media Player crash, library track select fails, USB Source reliability \* Phone and Bluetooth \- connection and contacts download issues \* Climate control fan symbol not visible when increasing/decreasing fan speed \* The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen \* Unable to access the seat massage auto function on the Touchscreen \* 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster \(IC\) upon vehicle set up.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10125257-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10125257-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2017 to 2018 LAND ROVER DISCOVERY
- 2016 to 2018 LAND ROVER RANGE ROVER
- 2018 LAND ROVER RANGE ROVER EVOQUE
- 2017 to 2018 LAND ROVER RANGE ROVER SPORT

## Recalls for the same vehicles and component

- [20V143000](/recalls/nhtsa/20V143000.md), 2020-03-12: ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING
- [18V337000](/recalls/nhtsa/18V337000.md), 2018-05-23: ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE

## Other bulletins for the same vehicles and component

- [SSM75814](/bulletins/10243688.md), 2023-10-06, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Weather and Park \& Pay Apps disappear after PIVI update
- [SSM76022](/bulletins/10239047.md), 2023-07-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; COMMUNICATION:MANUFACTURER TELEMATICS. JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
- [SSM75855](/bulletins/10222703.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
- [SSM75805](/bulletins/10222690.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
- [SFCC\_JAN2022\_16](/bulletins/10207610.md), 2022-02-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL. EMISSION RECALLS \- FUELING ADAPTIONS
- [BIG5JAN\_28](/bulletins/10207588.md), 2022-02-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. EMISSION RECALLS \- FUELING ADAPTIONS
- [SSM71360](/bulletins/10206635.md), 2022-01-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [SSM70258](/bulletins/10206633.md), 2022-01-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [LTB00619NAS1](/bulletins/10204785.md), 2021-12-13, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Technical Bulletin: Unable To Release Valet Mode Upon Correct PIN Entry onwards
- [SFCC\_NOV2021\_25](/bulletins/10204122.md), 2021-12-07, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard

JSON: [/v1/bulletins/10125257](/v1/bulletins/10125257)

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