Service bulletin A911462 2038296-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

The audio CD or navigation DVD cannot be ejected from the RNS-E optical disc slot behind the navigation screen. The adaptation for enabling the eject button was either not performed at PDI or was not performed correctly (with a bus sleep immediately following the adaptation change). If ODIS OBD self-diagnosis was used, then it's possible a value of "1" was used, or if using the GFF test plan, the "CD/DVD Ejecting" option was incorrectly chosen. Setting the adaption to "1" or choosing the "CD/DVD Ejecting" option, is a one-time eject option that allows the ODIS tester to only eject the CD/DVD. This option does not permanently change the adaptation value and as a result the eject button remains disabled.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Listing a model year does not mean every vehicle of it is concerned: the document says which.

• Bulletins for another vehicle
• Report an error on this page
• Report an error by email