# Service bulletin A571404 2027368\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10124755
- Published by NHTSA: 2017\-12\-05
- Manufacturer's number: A571404 2027368\-
- Manufacturer's date: 2014\-10\-31
- NHTSA component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## NHTSA's summary

Supersedes Technical Service Bulletin Group 57 number 13\-86 dated March 20, 2013. The exterior door handle touch sensors \(Audi advanced key\) are inoperative on one or several doors. The key blade can be used mechanically \(driver door or trunk\) or remote electrically \(key remote buttons\) to unlock and lock the vehicle.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10124755-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10124755-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Latches and locks, Door latch

## Vehicles listed

- 2015 to 2016 AUDI A3 CABRIOLET
- 2010 AUDI A4
- 2013 to 2016 AUDI A4 ALLROAD
- 2011 to 2012 AUDI A4 AVANT
- 2010 AUDI A5 CABRIOLET
- 2012 to 2016 AUDI A5 CABRIOLET
- 2012 to 2016 AUDI A6
- 2012 to 2016 AUDI A7
- 2011 to 2016 AUDI A8
- 2015 to 2016 AUDI Q3
- 2010 to 2016 AUDI Q5
- 2014 to 2015 AUDI RS 5 CABRIOLET
- 2014 to 2016 AUDI RS 7
- 2013 to 2015 AUDI RS5
- 2016 AUDI RS5
- 2016 AUDI RS5 CABRIOLET
- 2015 to 2016 AUDI S3
- 2010 to 2016 AUDI S5
- 2010 to 2016 AUDI S5 CABRIOLET
- 2012 AUDI S6
- 2013 to 2016 AUDI S6
- 2012 AUDI S7
- 2013 to 2016 AUDI S7
- 2011 to 2012 AUDI S8
- 2013 to 2016 AUDI S8

## Other bulletins for the same vehicles and component

- [A571392 2022032\-](/bulletins/10124648.md), 2017-12-05, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Supersedes Technical Service Bulletin Group 57 number 11\-49 dated August 8, 2011. The customer inquires about the operation of the vehicle locking, and may suggest that the vehicle "locked itself". The lock command history is stored in the convenience system control module \(J393\).
- [A571385 2017082\-](/bulletins/10123863.md), 2017-11-17, Service bulletin: ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Supersedes Technical Service Bulletin Group 57 number 13\-82 dated February 5, 2013. Central locking via remote control does not work either sporadically or permanently. The locks can still be operated manually. Missing synchronization between the remote control key and vehicle because the battery has been disconnected or the battery of the remote control has been replaced. If other senders operate in the same frequency range \(mobile phones, TV stations, wireless headphones, baby monitors, other vehicle remote controls, etc.\), the remote control key may have been temporarily switched off because a clear identification of the remote control key is not possible. This is necessary to prevent an unintentional unlocking of the vehicle by other unrelated senders.
- [A571386 2027368\-](/bulletins/10123862.md), 2017-11-17, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Supersedes Technical Service Bulletin Group 57 number 12\-73 dated September 24, 2012. The exterior door handle touch sensors \(Advanced key\) are inoperative on one or several doors. The key blade can be used mechanically \(driver door or trunk\) or remote electrically \(key remote buttons\) to unlock and lock the vehicle.
- [A571387 2029151\-](/bulletins/10123861.md), 2017-11-17, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR. Supersedes Technical Service Bulletin Group 57 number 12\-80 dated November 9, 2012. The door cannot be opened from outside with the outer door handle, but it can be opened with the inner handle. The complaint is often described as follows: The customer locks the vehicle and checks by pulling the door handle whether the vehicle is locked. When opening the vehicle again, the door cannot be opened. It feels as if the handle is slack.
- [A571514 2042249\-](/bulletins/10123720.md), 2017-11-17, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT ADAPTIVE/MOBILITY. In cold conditions \(under 40°F\), the vehicle sporadically cannot be locked or opened with the entry and start authorization. No DTCs related to the entry and start authorization control unit are logged. The issue occurs with all keys. The vehicle can be locked and opened with the remote. The conductivity of the door handle is affected by external influences.
- [A571517 2035173\-](/bulletins/10123661.md), 2017-11-17, Service bulletin: ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Supersedes Technical Service Bulletin Group 57 number 13\-98 dated December 9, 2013. Customer may report that the automatic door lock function cannot be deactivated. The ?Lock when driving? \(Autolock\) configuration setting has been discontinued starting in some model year 2013 vehicles, and it is no longer available in the Car \>\> Vehicle Settings category in the MMI. The vehicle can still be unlocked while it is being driven, at any time, with the central locking switch in the door.
- [A961482 2036344\-](/bulletins/10122306.md), 2017-11-08, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT:ELECTRICAL:ANTI\-THEFT DEVICES. The vehicle's anti\-theft alarm sounds when the driver door is unlocked with a mechanical key. No DTCs are stored. The keyless remote was not used to unlock the vehicle. In order to minimize current draw after the ignition has been turned off, the electronics system of the vehicle goes into sleep mode. During this time, each module monitors the CAN bus more slowly than when the electronics system is awake. Because the system is being monitored more slowly, there is a delay in the waking of the central locking system. This delay causes a delay in the disabling of the anti\-theft alarm system when the manual key is used. If the key is turned in less than a quarter of a second, the system can unlock the vehicle even though the anti\-theft alarm has not been disabled.
- [A571398 2035173\-](/bulletins/10121411.md), 2017-10-31, Service bulletin: ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Supersedes Technical Service Bulletin Group 57 number 13\-96 dated October 16, 2013. Customer may report that the automatic door lock function cannot be deactivated. The "Lock when driving" \(Autolock\) configuration setting has been discontinued starting in some model year 2013 vehicles, and it is no longer available in the Car \>\> Vehicle Settings category in the MMI. The vehicle can still be unlocked while it is being driven, at any time, with the central locking switch in the door.
- [A701755 2039023\-](/bulletins/10119375.md), 2017-10-15, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. This tehcnical bulletin provides instructions on how to remove various squeaks and rattles in the front and rear doors.
- [TSB\-57\-12\-65](/bulletins/10044394.md), 2012-06-18, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. AUDI: VEHICLE DOORS CAN ONLY BE OPENED FROM THE INSIDE AND BUT FAILS TO RE\-OPEN FROM THE OUTSIDE, USING DOOR HANDLE. \*PE

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