# Service bulletin A911397 2034926\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10124637
- Published by NHTSA: 2017\-12\-05
- Manufacturer's number: A911397 2034926\-
- Manufacturer's date: 2013\-08\-05
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

MMI system is sporadically inoperative or freezes. No audio from all audio sources \(for vehicles with base sound system\) or no audio from AM, FM, and satellite radio \(for vehicles with Bose or Bang \& Olufsen sound system\). This TSB does not apply to vehicles with a separate amplifier and the complaint "no audio from all audio sources." Bluetooth is inoperative or loses connection. Bluetooth phone does not download contacts and/or call stacks. Satellite radio band is not available in band selection screen. Satellite radio presets sporadically disappear. When starting the 3G MMI system, the start screen does not appear and only the time is shown. This bulletin only applies to vehicles with Navigation Plus \(PR Number 8DY\). The applicable vehicles can be clearly identified by the controller located in the center console. Continual improvements to MMI software provides solutions to issues experienced in the field.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10124637-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10124637-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2010 AUDI A4
- 2010 AUDI A5
- 2010 AUDI A5 CABRIOLET
- 2010 AUDI A6
- 2009 to 2010 AUDI Q5
- 2010 AUDI Q7

## Recalls for the same vehicles and component

- [23V086000](/recalls/nhtsa/23V086000.md), 2023-02-15: EQUIPMENT:OTHER:LABELS; TIRES

## Other bulletins for the same vehicles and component

- [Audi\-Q7](/bulletins/10253423.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6\-A](/bulletins/10253418.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6](/bulletins/10253417.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A0024842073507\_1](/bulletins/10252440.md), 2024-04-04, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This bulletin provides instructions on evaluating TDI vehicles for repurchase prior to repairs.
- [A9124632044694\_3](/bulletins/10250322.md), 2024-03-06, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). This bulletin provides information pertaining to MMI Navigation database concerns.
- [4014412018194](/bulletins/10250665.md), 2024-02-26, Service bulletin: EQUIPMENT; STRUCTURE. Shock absorber leaks: assessment aid
- [Edition80](/bulletins/10250179.md), 2024-02-12, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Elsa newsletter
- [Edition81](/bulletins/10250106.md), 2024-02-12, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Elsa newsletter
- [A0023812070568\_2](/bulletins/10245285.md), 2023-12-06, Service bulletin: EQUIPMENT. This bulletin provides information on the VAS 611 015 PICO\-NVH tool for professional noise analysis.
- [A7423262071893\_1](/bulletins/10244517.md), 2023-11-06, Service bulletin: EQUIPMENT:OTHER:LABELS. This bulletin provides damage assessment guidelines for textile seat covers.

JSON: [/v1/bulletins/10124637](/v1/bulletins/10124637)

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