# Service bulletin A911396 2026390\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10124581
- Published by NHTSA: 2017\-12\-05
- Manufacturer's number: A911396 2026390\-
- Manufacturer's date: 2013\-07\-30
- NHTSA component: EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

Supersedes Technical Service Bulletin Group 91 number 12\-38 dated March 2, 2012. When a phonebook with a large number of contacts is being downloaded, the MMI screen freezes in one of the following scenarios: \* After the initial Bluetooth connection \(shortly after the phone is bonded to the vehicle\), the screen freezes briefly. \* After the ignition is switched on \(shortly after the phone automatically reconnects with the vehicle\). \* After the phonebook has downloaded. \* When the voice recognition system is used, a message appears in the MMI screen stating that the phone book is too large and that the voice recognition system cannot be used. The command "Call \<Name from directory\>" is a global MMI command that is available in the telephone menu and main menu screens. If either menu is displayed, the message can appear when the voice recognition button \(push to talk\) on the steering wheel is pressed.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10124581-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10124581-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2010 AUDI A4
- 2013 to 2015 AUDI A4 ALLROAD
- 2011 to 2012 AUDI A4 AVANT
- 2010 to 2015 AUDI A5
- 2010 to 2015 AUDI A5 CABRIOLET
- 2010 to 2015 AUDI A6
- 2010 to 2011 AUDI A7
- 2012 to 2015 AUDI A7
- 2011 to 2015 AUDI A8
- 2009 to 2015 AUDI Q5
- 2010 to 2015 AUDI Q7

## Recalls for the same vehicles and component

- [23V086000](/recalls/nhtsa/23V086000.md), 2023-02-15: EQUIPMENT:OTHER:LABELS; TIRES
- [2013321](/recalls/tc/2013321.md), 2013-09-23: Accessories

## Other bulletins for the same vehicles and component

- [Q7](/bulletins/10253425.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [Audi\-Q7](/bulletins/10253423.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [Audi\-A7\-S7](/bulletins/10253422.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A8\-S8](/bulletins/10253421.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A7\-S7\-A](/bulletins/10253420.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A7\-S7](/bulletins/10253419.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6\-A](/bulletins/10253418.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6](/bulletins/10253417.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A5\-S5](/bulletins/10253416.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A5\-S5\-Coupe](/bulletins/10253415.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.

JSON: [/v1/bulletins/10124581](/v1/bulletins/10124581)

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