# Service bulletin 6\-368USA2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10124204
- Published by NHTSA: 2017\-11\-17
- Manufacturer's number: 6\-368USA2
- Manufacturer's date: 2017\-10\-25
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

DESCRIPTION OF ISSUE: In response to customer feedback on the performance of the InControl© Touch Pro? system, Jaguar Land Rover has developed a software update designed to enhance the robustness of the following features and functions on a limited number of vehicles within the listed Affected Vehicle Range: \- System unable to read Compact Discs \(CD\) and/or Digital Versatile Discs \(DVD\), with an error message may be displayed on the Touchscreen.\- Touchscreen does not refresh.\- Touchscreen fails to reboot after recently being turned OFF.\- CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. \- Media Player \- when ripping CDs to the Solid State Drive \(SSD\), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. \- No sound while operating the Global Navigation Satellite System \(GNSS\) with the Touchscreen. \- Voice \- poor performance.\- Internet \- no response.This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will becommunicated through a separate Field Action or Technical Bulletin.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10124204-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10124204-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2018 JAGUAR F\-PACE
- 2018 JAGUAR XE
- 2018 JAGUAR XF

## Recalls for the same vehicles and component

- [18V052000](/recalls/nhtsa/18V052000.md), 2018-01-12: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## Other bulletins for the same vehicles and component

- [DVD13707](/bulletins/10231187.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. DVD software update
- [DVD13604](/bulletins/10231176.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 04
- [DVD136\-1](/bulletins/10231164.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. the DVD software update
- [SSM70058](/bulletins/10227604.md), 2022-12-12, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; COMMUNICATION: VEHICLE TO VEHICLE; UNKNOWN OR OTHER. Diagnostic Software Hardware
- [SSM69558\-2](/bulletins/10227602.md), 2022-12-12, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER. Navigation errors or freezing on the \`Initalization\` screen
- [SSM69518\-2](/bulletins/10227600.md), 2022-12-12, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. Unable to save navigation co\-ordinates
- [SSM75856](/bulletins/10222704.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
- [SSM75804](/bulletins/10222689.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
- [SFCC\_JAN2022\_16](/bulletins/10207610.md), 2022-02-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL. EMISSION RECALLS \- FUELING ADAPTIONS
- [BIG5JAN\_28](/bulletins/10207588.md), 2022-02-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. EMISSION RECALLS \- FUELING ADAPTIONS

JSON: [/v1/bulletins/10124204](/v1/bulletins/10124204)

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