# Service bulletin A911380 2032706\-

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10123854
- Published by NHTSA: 2017\-11\-17
- Manufacturer's number: A911380 2032706\-
- Manufacturer's date: 2013\-03\-28
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

Supersedes Technical Service Bulletin Group 91 number 13\-73 dated January 25, 2013. Customer complains of a "popping" noise from the radio followed by 10\-15 seconds of no audio. The concern can happen in any audio source. Vehicle is equipped with MMI 3G or MMI 3G\+ infotainment systems. Vehicle is not equipped with Bose or Bang \& Olufsen sound systems. An ignition cycle is not required for audio to resume.The problem originates in the HD radio code, which can create a "resetting" within the radio unit. Because the tuner is always active in the background, the problem can occur regardless of the audio source or if the HD radio is on or off. It can also occur at any point that the MMI is on, but not necessarily active. For example, the customer opens a door and the MMI starts up. Even though the system is not ?on? because the ignition is not active, the tuner is running and can create the effect.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10123854-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10123854-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2013 AUDI A4 ALLROAD
- 2011 to 2012 AUDI A4 AVANT
- 2011 to 2013 AUDI A5
- 2011 to 2013 AUDI A5 CABRIOLET
- 2011 to 2013 AUDI A6
- 2012 to 2013 AUDI A7
- 2011 to 2013 AUDI A8
- 2013 AUDI ALLROAD
- 2011 to 2013 AUDI Q5
- 2011 to 2013 AUDI Q7
- 2012 AUDI RS5
- 2013 AUDI RS5
- 2011 AUDI S5 CABRIOLET
- 2011 AUDI S6
- 2012 AUDI S6
- 2013 AUDI S6
- 2012 AUDI S7
- 2013 AUDI S7
- 2011 to 2012 AUDI S8
- 2013 AUDI S8

## Recalls for the same vehicles and component

- [23V086000](/recalls/nhtsa/23V086000.md), 2023-02-15: EQUIPMENT:OTHER:LABELS; TIRES
- [2013321](/recalls/tc/2013321.md), 2013-09-23: Accessories

## Other bulletins for the same vehicles and component

- [Q7](/bulletins/10253425.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [Audi\-Q7](/bulletins/10253423.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [Audi\-A7\-S7](/bulletins/10253422.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A8\-S8](/bulletins/10253421.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A7\-S7\-A](/bulletins/10253420.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A7\-S7](/bulletins/10253419.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6\-A](/bulletins/10253418.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A6\-S6](/bulletins/10253417.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A5\-S5](/bulletins/10253416.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.
- [A5\-S5\-Coupe](/bulletins/10253415.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi Delivery Guidelines.

JSON: [/v1/bulletins/10123854](/v1/bulletins/10123854)

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