# Service bulletin AOS\-14\-09

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10122309
- Published by NHTSA: 2017\-11\-08
- Manufacturer's number: AOS\-14\-09
- Manufacturer's date: 2014\-03\-07
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

## NHTSA's summary

Supersedes AOS\-14\-03 due to revised and additional information. From application version 2.1.0 and higher, ODIS Service and its web\-based integration with ElsaPro are optimized for Windows 7 and Internet Explorer \(IE\) version 9. Please be aware that when the network connections are enabled on newly\-purchased VAS diagnostic devices and existing devices that were updated with Windows 7 \(using the AoA\-supplied DVDs\), the devices are subject to Windows online updates that include IE10 and IE11. However, the installation of IE10 and/or IE11 from a Windows 7 update will impair ODIS Service and related web\-based functions. For example, ODIS Service license requests from eShop will return an IE error message, and full ODIS Service Infomedia functions are not possible. As a result, and until further notice, the automatic download and installation of IE10 and IE11 during a Windows update session must be prevented. Use the procedures in the sections below to check and configure the Windows automatic update setting on each VAS diagnostic device with Windows 7 to check for updates, and to disable automatic IE10 and IE11 downloads and installations.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10122309-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10122309-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- AUDI AUDI

JSON: [/v1/bulletins/10122309](/v1/bulletins/10122309)

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