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Service bulletin AOS-14-09

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10122309
Published by NHTSA2017-11-08
Manufacturer's numberAOS-14-09
Manufacturer's date2014-03-07
NHTSA componentELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

NHTSA's summary

Supersedes AOS-14-03 due to revised and additional information. From application version 2.1.0 and higher, ODIS Service and its web-based integration with ElsaPro are optimized for Windows 7 and Internet Explorer (IE) version 9. Please be aware that when the network connections are enabled on newly-purchased VAS diagnostic devices and existing devices that were updated with Windows 7 (using the AoA-supplied DVDs), the devices are subject to Windows online updates that include IE10 and IE11. However, the installation of IE10 and/or IE11 from a Windows 7 update will impair ODIS Service and related web-based functions. For example, ODIS Service license requests from eShop will return an IE error message, and full ODIS Service Infomedia functions are not possible. As a result, and until further notice, the automatic download and installation of IE10 and IE11 during a Windows update session must be prevented. Use the procedures in the sections below to check and configure the Windows automatic update setting on each VAS diagnostic device with Windows 7 to check for updates, and to disable automatic IE10 and IE11 downloads and installations.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
AUDI AUDI

Listing a model year does not mean every vehicle of it is concerned: the document says which.