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Service bulletin 122-H9J9F-10

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10122100
Published by NHTSA2017-11-08
Manufacturer's number122-H9J9F-10
Manufacturer's date2016-09-27
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

PCNA is aware of this this issue. Please use this workaround until a permanent countermeasure can be applied: Use the instructions in WM 915255 Replacing Central Computer to properly encode the central computer to enable the Connect services activation.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
PORSCHE CAYENNE2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
PIWIS2401j2024-03-04. Service bulletin. Information for PIWIS tester update 42.500.020
PIWIS2001v2020-07-02. Service bulletin. Information on new PIWIS tester update 39.500.020 and .025.
No. 41-202020-07-01. Service bulletin. Instructions on how to perform a PVTS Software update in the event that a car will not start.
122-E9N4X-012018-01-29. Service bulletin. Optimized software for Porsche Communication Management (PCM) 4.0 has been used in standard production in order to further improve the general performance of the system. These optimizations must be implemented retrospectively even for vehicles manufactured before the date of introduction. Action Required: ? Update PCM software using an SD card ? Re-code the PCM using PIWIS Tester test software version 34.800.030 (or higher