# Service bulletin Customer Program

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10121997
- Published by NHTSA: 2017\-11\-03
- Manufacturer's number: Customer Program
- Manufacturer's date: 2016\-01\-11
- NHTSA component: EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

This document includes what incentives are included in the Volkswagen TDI Customer Goodwill Package.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10121997-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10121997-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- 2013 to 2015 VOLKSWAGEN BEETLE
- 2013 to 2015 VOLKSWAGEN BEETLE CONVERTIBLE
- 2010 to 2015 VOLKSWAGEN GOLF
- 2015 VOLKSWAGEN GOLF SPORTWAGEN
- 2009 to 2015 VOLKSWAGEN JETTA
- 2009 to 2014 VOLKSWAGEN JETTA SPORTWAGEN
- 2012 to 2015 VOLKSWAGEN PASSAT
- 2009 to 2016 VOLKSWAGEN TOUAREG

## Recalls for the same vehicles and component

- [2020353](/recalls/tc/2020353.md), 2020-08-04: Label
- [2014068](/recalls/tc/2014068.md), 2014-03-05: Accessories
- [2011331](/recalls/tc/2011331.md), 2011-09-08: Accessories
- [11V195000](/recalls/nhtsa/11V195000.md), 2011-03-29: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [VWP1311](/bulletins/10253489.md), 2024-04-22, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Model Year 2014 Prepaid PDI Time Units
- [VWM1402](/bulletins/10253474.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
- [VWM1401](/bulletins/10253473.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Volkswagen Care Scheduled Maintenance Interval Time or Mileage Guidelines
- [VWC1226](/bulletins/10253445.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Communication Beetle Convertible Launch
- [VWC0911](/bulletins/10253439.md), 2024-04-22, Service bulletin: ENGINE AND ENGINE COOLING; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Volkswagen Carefree Maintenance Program ? Gasoline Engines \(Except Routan\) \- REVISED
- [911410](/bulletins/10253198.md), 2024-04-15, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Infotainment Worksheet \(U.S. Only\)
- [911409](/bulletins/10253197.md), 2024-04-15, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; UNKNOWN OR OTHER. Update Programming RCD\-510 Radio \(Premium 8\)
- [911408](/bulletins/10253196.md), 2024-04-15, Service bulletin: ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. Stationary Vehicle Displayed While in Motion \(Premium 8 Radio\)
- [911406](/bulletins/10253194.md), 2024-04-15, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RNS 850 Radio Software Update
- [911405](/bulletins/10253193.md), 2024-04-15, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Car\-Net? Operating Control Unit \(OCU/J949\) Service Guidelines \& General Information

JSON: [/v1/bulletins/10121997](/v1/bulletins/10121997)

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