# Service bulletin 9002718

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10121845
- Published by NHTSA: 2017\-11\-03
- Manufacturer's number: 9002718
- Manufacturer's date: 2016\-11\-30
- NHTSA component: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Hands Free Module \- Convergence Telematics Module \(CTM\) Before replacing the Hands Free Module \(HFM\), please contact Gaurav Saxena at cell \(248\) 260\-0583 or Tim Kraft at cell \(248\) 766\-5826 \~ IMPORTANT \- do not reset the HFM, clear codes or perform a battery reset before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. Seeking vehicles with HFM in a locked state, inoperative, or offline. If unable to reach this person within 15 minutes, then proceed with the necessary repair.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10121845-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10121845-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2016 CHRYSLER 300
- 2015 to 2016 CHRYSLER TOWN AND COUNTRY
- 2017 CHRYSLER TOWN AND COUNTRY
- 2015 to 2017 JEEP COMPASS
- 2015 to 2017 JEEP WRANGLER

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [0813423](/bulletins/10239986.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; BACK OVER PREVENTION. Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure \(UAQ and UCA\). ? Mobile Station Integrated Services Digital Network \(MSISDN\) missing from radio, no connected services working \(UAQ and UCA\). ? Navigation voice prompts are in a different language than what is set. ? Radio may reset or go blank \(Rear View Camera \(RVC\) not affected\). ? Unable to enter non\-alphanumeric \(Emoji\) characters into the Wireless phone book for caller?s name ? Unable to communicate with the radio using wiTECH. This bulletin involves inspecting and if required, updating the radio software level to 18.7 \(UGQ or UDQ\) 18.8 \(UAQ or UCQ\).
- [0809317](/bulletins/10224940.md), 2022-10-31, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio may reset or go blank. Unable to enter non\-alphanumeric \(Emoji\) characters into the Bluetooth phone book for caller?s name. Unable to communicate with the radio using wiTECH.
- [9003615](/bulletins/10223711.md), 2022-10-17, Service bulletin: AIR BAGS; ELECTRICAL SYSTEM; POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE. Electronic Shifter Module \(ESM\) Special Notes below from previous Techtips; NOTE 1: If mismatch between shifter NIK and PRNDM occur, it may appear that the PRNDM will not light up the first time the shifter is woken up via CAN. Please wait 2 minutes 15 seconds for the PRNDM lights to come back on. This is due to a software update feature of the Shifter lower \(04670682A$\). During PRNDM software update, the shifter will not be functional. NOTE 2: If Shifter is awake on CAN while disconnecting PRNDM from Shifter \(04670682A$\), U114C\-00 will activate. This is by design and does not require replacement of PRNDM. NOTE 3: PRNDM supply Voltage from Shifter will be deactivated after 3 seconds if PRNDM is disconnected from Shifter while Shifter is awake via CAN and U114C\-00 will activate. Power to Shifter will have to be removed for approx.. 20 seconds after PRNDM is connected to reset power to PRNDM from the Shifter. Power can be reset by removing battery power or disconnecting the shifter main connector. This is due to a safety feature built into the Shifter that will cut power to the PRNDM if a communication error is observed between the Shifter and PRNDM. NOTE 4: If Shifter is not responsive after Dead Battery condition, Charge Battery, and once complete disconnect battery terminals for 30 seconds and reconnect. Check Shifter functionality. Please return parts back to FCA Engineering if PRNDM is deemed non\-functional after performing this TECHtip. \~
- [1804416](/bulletins/10215160.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Powertrain Diagnostic And System Enhancements.
- [1804116](/bulletins/10215156.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Diagnostic And System Improvements.
- [18\-069\-16REV](/bulletins/10194279.md), 2021-05-24, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. PCM replacement.
- [18\-020\-16REV](/bulletins/10194276.md), 2021-05-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Powertrain diagnostic and system improvements.
- [08\-040\-20](/bulletins/10175149.md), 2020-05-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Enhancements This bulletin involves updating the radio with the latest available software 23.02.30.10. Customers may notice one or more of the following:Bluetooth® won?t reconnect after Apple Carplay® is disconnected. Radio intermittently resets. Display screen will turn black but the radio will still operate. In addition, the following software enhancements are available:Voice Recognition \(VR\) improvement for India domestic markets. General radio performance improvement.
- [24\-012\-19](/bulletins/10168449.md), 2019-12-02, Service bulletin: EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM:SOFTWARE. Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning \(HVAC\)Module with new software. Customers may experience one of the following:Unpleasant odor in the vehicle after driving from highway speed limits back downto city speed limits. The left temperature door is inoperable\(2014\-2018 Vehicles Only\). Updating the HVAC software will correct these conditions.
- [08\-114\-15 REV A](/bulletins/10159965.md), 2019-05-20, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. Radio Software Enhancements This bulletin involves updating the radio's software. CAUTION: Confirm the correct radio flash file to the applicable model and family vehicle before flashing. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may lock up. ? Back up display may not turn off. ? Loss of radio memory for skipped channels or incorrectly displaying skipped channels in the menu list. ? Charging schedule showing in the setting menu \(FF BEV only\). ? Korean language was not supported \(APAC \- Korea only\). Enhancement: ? Removing the charging schedule from showing in the setting menu \(FF BEV only\). ? Adding Korean language support \(APAC \- Korea only\).

JSON: [/v1/bulletins/10121845](/v1/bulletins/10121845)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%209002718&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10121845&vehicle=Service%20bulletin%209002718)