# Service bulletin 9003636

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10121830
- Published by NHTSA: 2017\-11\-03
- Manufacturer's number: 9003636
- Manufacturer's date: 2016\-11\-16
- NHTSA component: BACK OVER PREVENTION: CAMERA SYSTEM

## NHTSA's summary

Rear View Camera For trucks equipped with rear view camera part number 68274731A$, if there is a complaint of the rear view camera being inoperative, or the radio screen is black or blue when the truck is in reverse, DO NOT replace the rear camera or perform any repairs until attempting to contact Michael Talbert in Engineering Cell \(248\) 464\- 2043, Monday \- Friday between 8am \- 7pm EST. If your call is not returned within 15 minutes, proceed with the normal diagnostic process

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10121830-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10121830-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Backup camera

## Vehicles listed

- 2016 to 2017 RAM 1500
- 2016 to 2017 RAM 2500

## Other bulletins for the same vehicles and component

- [103289](/bulletins/11014887.md), 2025-03-04, Service bulletin: BACK OVER PREVENTION: WARNINGS; LANE DEPARTURE: BLIND SPOT DETECTION. CAMERA \- REAR VIEW
- [S2025000001](/bulletins/10247967.md), 2024-01-02, Service bulletin: EXTERIOR LIGHTING; BACK OVER PREVENTION. Malfunction Indicator Lamp Illumination \(MIL\). Diagnostic Trouble Code \(DTC\) P203E ? Reductant Level Sensor 1 Circuit Intermittent\-Erratic Set.
- [9003357](/bulletins/10247905.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION. ADAPTER, Engine Oil Filter \(Pentastar V6\) For all 2014MY replace the Oil Filter Adapter \(OFA\). For any other MY \(with mileage above 30,000\) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1\) Remove OFA 2\) Replace only the oil inlet O\-ring and gaskets \(seals kit in SOL above\). 3\) Re\-install the OFA. For 2023MY and beyond use black O\-ring. For 2022MY and prior use red O\-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- [S2025000001](/bulletins/10234440.md), 2023-04-17, Service bulletin: BACK OVER PREVENTION; EXTERIOR LIGHTING. Malfunction Indicator Lamp Illumination \(MIL\). Diagnostic Trouble Code \(DTC\) P203E ? Reductant Level Sensor 1 Circuit Intermittent\-Erratic Set.
- [S1623000028 Rev.](/bulletins/10231735.md), 2023-02-13, Service bulletin: VEHICLE SPEED CONTROL; BACK OVER PREVENTION; POWER TRAIN; VISIBILITY; PARKING BRAKE. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S1625000003 Rev.](/bulletins/10231712.md), 2023-02-13, Service bulletin: BACK OVER PREVENTION; EXTERIOR LIGHTING. Malfunction Indicator Lamp \(MIL\) Illumination. NOx Sensor Diagnostic Trouble Codes \(DTCs\) Diagnosis Information.
- [1801517](/bulletins/10224951.md), 2022-10-31, Service bulletin: EXTERIOR LIGHTING; ELECTRICAL SYSTEM; POWER TRAIN; FUEL SYSTEM, DIESEL; SERVICE BRAKES, HYDRAULIC; BACK OVER PREVENTION; FUEL SYSTEM, GASOLINE. Flash: 6.7L Diagnostic and System Improvements This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module \(ECM/PCM\) with the latest available software. The following Diagnostic Trouble Codes \(DTCs\) have been changed from a one trip fault to a two trip fault:P0421 \- Catalyst 1 Efficiency Below Threshold Bank 1. P2280 \- Air Flow Restriction / Leak Between Air Cleaner And MAF. P203C \- \(Diesel Exhaust Fluid\) Reductant Level Sensor Circuit Low. P208D \- \(Diesel Exhaust Fluid\) Reductant Pump Control Circuit High. A small number of customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation a technician may find the following DTCs set in the PCM memory:P218F \- Reductant No Flow Detected. P202E \- \(Diesel Exhaust Fluid\) Reductant Injector Performance. U0001\-00 \- CAN C BUS. P24A5 \- EGR Cooler Bypass Bank 1 Control Stuck. P1451 \- Diesel Particulate Filter System Performance. P229E \- NOx Sensor Circuit \- Bank 1 Sensor 2. P0128 \- Thermostat Rationality Improvements. P2281 \- Air Leak Between MAF and Throttle Body. P0218 \- Transmission High Temperature Operation Activated \(68RFE Only\). P0868 \- Line Pressure Low, MIL Action \(68RFE Only\). U110E \- Lost Ambient Temperature Message. P205E \- \(Diesel Exhaust Fluid\) Reductant Tank Temperature Sensor Circuit Intermittent \(setting when the block heater is plugged in\). In addition to addressing the above DTCs, the following powertrain system improvements/enhancements are also included in this software release:Fuel pressure override test improvement for wiTECH. AC pressure sensor error threshold change. No crank, No start fix. Improvement to correct engine feels like low or reduced power. Engine Noise Improvements Improved Engine Fuel Economy. Reduction in engine noise during regeneration at idle. 68RFE Transmission Overall Shift Quality Improvements. Test results fix for partial range misfire \(68RFE Only\). Ambient Air Temperature Improvemen
- [0500517](/bulletins/10224950.md), 2022-10-31, Service bulletin: FUEL SYSTEM, GASOLINE; BACK OVER PREVENTION; WHEELS; LANE DEPARTURE; SERVICE BRAKES. Left Front Brake Hose Weepage This bulletin involves inspecting the left front brake hose and Wheel Speed Sensor \(WSS\) wire harness, replace if needed. Customers may notice a low brake fluid and/or Anti\-Lock Brake System \(ABS\) warning indicator\(s\) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set:C0031\-1D \- Left Front Wheel Speed Sensor \- Circuit Current Out Of Range. C0031\-2F \- Left Front Wheel Speed Sensor \- Signal Erratic. C0031\-62 \- Left Front Wheel Speed Sensor \- Signal Compare Failure. C0049\-7B \- Brake Fluid \- Low Fluid Level.
- [0805317](/bulletins/10224936.md), 2022-10-31, Service bulletin: EQUIPMENT:ELECTRICAL; BACK OVER PREVENTION:DISPLAY FUNCTION. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up \(does not affect backup camera\). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. \(RA3 only\). Poor or no connection to cellular network. ?Charge Complete? notification is not received \(RU PHEV only\). Some Uconnect® App remote commands do not execute with the vehicle. Radio Apps are inoperative. Radio display screen is black or blank. Battery drain \- due to radio staying on. Navigation failed message is displayed. Clock not automatically updating to local time. Improvements:Auto Play can now be configured. Media devices, Phone pairing and Bluetooth® usage improvements. Add the ability to drag and drop icons into the menu bar. Adds ?Do Not Disturb? text message feature. Fix for radio locks up/frozen. Fix for radio loses time. Enhanced Voice recognition \(VR\) performance. Media devices, phone pairing and Bluetooth usage improvements. Improved tuner performance. Human Machine Interface \(HMI\) improvements. Satellite radio reception improvements.
- [9003718](/bulletins/10224902.md), 2022-10-31, Service bulletin: BACK OVER PREVENTION: CAMERA SYSTEM. Rear View Camera In the case for inoperative camera, radio screen is blue or black in reverse mode. Before proceeding with the normal procedure call Ali Ikram at \(248\) 576\-9265 Mon\- Fri between 8 am \- 4pm. If you do not get a response within 15 minutes continue with the normal diagnostic procedure. Before replacing the camera, please disconnect and clean harness and camera connector. Clean \& dry both connectors. If replacing the camera, please replace wire harness also and return parts to QEC.

JSON: [/v1/bulletins/10121830](/v1/bulletins/10121830)

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